Scope
Description
Translink is seeking to appoint a single supplier to support their Information Services Division with delivery of the following service areas: a. Hardware maintenance (physical servers, SAN/NAS, client devices eg laptops, desktops, and printers) b. Out of hours support (break / fix SLA for physical servers - 24 hours per day, 7 days per week, with a 4 hour response, 4 hour fix agreement). c. Business continuity services and testing d. Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management.)
Total value (estimated)
- £3,000,000 excluding VAT
- £3,600,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 14 June 2026 to 13 June 2029
- Possible extension to 13 June 2032
- 6 years
Description of possible extension:
The Contract may be extended, on agreement with both parties, for 3 periods of 1 year.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
- 72110000 - Hardware selection consultancy services
- 72120000 - Hardware disaster-recovery consultancy services
- 72130000 - Computer-site planning consultancy services
- 72140000 - Computer hardware acceptance testing consultancy services
- 72150000 - Computer audit consultancy and hardware consultancy services
Contract locations
- UKN - Northern Ireland
Submission
Enquiry deadline
16 March 2026, 12:00pm
Tender submission deadline
24 March 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
30 April 2026
Recurring procurement
Publication date of next tender notice (estimated): 1 February 2032
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 70% |
| Cost | Cost | 30% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Utilities
Contracting authority
Translink
- Public Procurement Organisation Number: PTMT-7134-NRMV
22 Great Victoria Street
Belfast
BT2 7LX
United Kingdom
Email: procurement@translink.co.uk
Region: UKN06 - Belfast
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)
Devolved regulations that apply: Northern Ireland