Section one: Contracting authority/entity
one.1) Name and addresses
Doncaster Council
Civic Office, Waterdale
Doncaster
DN1 3BU
Contact
Jemma Kirkham
Jemma.Kirkham@doncaster.gov.uk
Telephone
+44 1302736654
Country
United Kingdom
Region code
UKE3 - South Yorkshire
National registration number
182338557
Internet address(es)
Main address
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104514
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Low Code Customer Experience Platform (Cloud Based)
Reference number
46853
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2023/S 000-015433
Section seven. Changes
seven.1) Information to be changed or added
seven.2) Other additional information
Deadline extended to 10/07/2023 12noon