Section one: Contracting authority/entity
one.1) Name and addresses
Police, Fire and Crime Commissioner for Northamptonshire
Darby House, Darby Close, Park Farm Industrial Estate
Wellingborough
NN8 6GS
Contact
Claire Fox
claire.fox@northants.police.uk
Telephone
+44 7557778742
Country
United Kingdom
Region code
UK - United Kingdom
National registration number
n/a
Internet address(es)
Main address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/105822
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/105822
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Service Management
Reference number
OPFCC Northamptonshire
two.1.2) Main CPV code
- 48620000 - Operating systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers.
The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.
The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120.
The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-014927
Section seven. Changes
seven.1) Information to be changed or added
seven.2) Other additional information
Bidders response date changed to 10th June 2024.