Section one: Contracting authority/entity
one.1) Name and addresses
South Cambridgeshire District Council
South Cambridgeshire Hall, Cambourne Business Park
Cambourne
CB23 6EA
Contact
Mr Sean Missin
Telephone
+44 1954713378
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
South Cambridgeshire District Council - Repairs, Maintenance and Asset Services
Reference number
DN533707
two.1.2) Main CPV code
- 45200000 - Works for complete or part construction and civil engineering work
two.1.3) Type of contract
Works
two.1.4) Short description
Outline of Contract Works and Services
SCDC is seeking to procure a new CONTRACT FOR RESPONSIVE & VOID REPAIRS,
HEATING SERVICING & MAINTENANCE, CYCLICAL AND PLANNED WORKS.
This contract will include the following CORE and ADDITIONAL OPTIONAL workstreams:
CORE – including all of the following work areas:
• Call handling and repairs reporting, to include weekday ‘core times’ and an emergency out
of hours service.
• Responsive repairs (emergency, urgent, routine and out of hours) to residential properties
and internal and external communal areas of blocks, as well as repairs to garages, including
keeping and maintenance of repair records and the making, keeping and communication of
repair appointments.
• Repairs, major repairs and upgrades to void properties.
• The servicing and maintenance of gas installations and central heating systems, as well as
the servicing and maintenance of other non-gas heating types.
• Planned responsive repairs.
ADDITIONAL OPTIONAL – including some, or all, of the following work areas:
• Cyclical redecorations in accordance with an agreed annual programme.
• Non-core additional works relating to the above work types, such as aids and adaptations.
• Cyclical inspections and works.
• Planned works, including renewing/upgrading of internal and external building
components, elements and systems.
• Stock condition surveys (format to be agreed)
The delivery of the CORE and ADDITIONAL OPTIONAL workstreams will need to be
supported by well-designed and high performing:
• ICT services and solutions for holding, management and analysis of data, information and
reporting as well as the management of all ‘end to end’ processes related to the CORE and
ADDITIONAL workstreams.
• Service standards, performance management, monitoring and reporting (including a range
of stretching KPIs and approaches to continuous improvement.
The contract will be for an initial term of five years commencing 1 July 2022, with an option
for it to be extended for two additional periods of 5 years (meaning up to 15 years in total)
subject to satisfactory performance and value for money. There will be a no-fault break
clause that can be enacted by either party giving 12 months’ prior written notice. SCDC will
appoint the Provider based upon the Most Economically Advantageous Tender (MEAT) to
deliver the contract.
The successful Provider will be expected to deliver Works and Services to a high standard,
with a demonstrable focus on customer service and other strategic and operational
priorities, at rates that offer best value for money.
For more information and to obtain the tender documentation, please see our electronic
tendering portal: https://procontract.due-north.com/Advert?advertId=81780cbd-9ce4-eb11-810d-005056b64545&fromRfxSummary=True&rfxId=505a349f-c8e3-eb11-810d-005056b64545
Please note the contract value stated is the estimated of Core and Additional Optional works
over the entire potential 15 year term (and is not guaranteed).
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-016332
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
1.3
Place of text to be modified
the Link
Instead of
Text
The procurement documents are available for unrestricted and full direct access, free of
charge, at
https://procontract.due-north.com/Advert/Index?advertId=30c27d3abc88-
eb11-810c-005056b64545
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert/Index?advertId=30c27d3abc88-
eb11-810c-005056b64545
Read
Text
The procurement documents are available for unrestricted and full direct access, free of
charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
Section number
ii.1.4
Place of text to be modified
Short description
Instead of
Text
Outline of Contract Works and Services
SCDC is seeking to procure a new CONTRACT FOR RESPONSIVE & VOID REPAIRS,
HEATING SERVICING & MAINTENANCE, CYCLICAL AND PLANNED WORKS.
This contract will include the following CORE and ADDITIONAL OPTIONAL workstreams:
CORE – including all of the following work areas:
• Call handling and repairs reporting, to include weekday ‘core times’ and an emergency out
of hours service.
• Responsive repairs (emergency, urgent, routine and out of hours) to residential properties
and internal and external communal areas of blocks, as well as repairs to garages, including
keeping and maintenance of repair records and the making, keeping and communication of
repair appointments.
• Repairs, major repairs and upgrades to void properties.
• The servicing and maintenance of gas installations and central heating systems, as well as
the servicing and maintenance of other non-gas heating types.
• Planned responsive repairs.
ADDITIONAL OPTIONAL – including some, or all, of the following work areas:
• Cyclical redecorations in accordance with an agreed annual programme.
• Non-core additional works relating to the above work types, such as aids and adaptations.
• Cyclical inspections and works.
• Planned works, including renewing/upgrading of internal and external building
components, elements and systems.
• Stock condition surveys (format to be agreed)
The delivery of the CORE and ADDITIONAL OPTIONAL workstreams will need to be
supported by well-designed and high performing:
• ICT services and solutions for holding, management and analysis of data, information and
reporting as well as the management of all ‘end to end’ processes related to the CORE and
ADDITIONAL workstreams.
• Service standards, performance management, monitoring and reporting (including a range
of stretching KPIs and approaches to continuous improvement.
The contract will be for an initial term of five years commencing 1 July 2022, with an option
for it to be extended for two additional periods of 5 years (meaning up to 15 years in total)
subject to satisfactory performance and value for money. There will be a no-fault break
clause that can be enacted by either party giving 12 months’ prior written notice. SCDC will
appoint the Provider based upon the Most Economically Advantageous Tender (MEAT) to
deliver the contract.
The successful Provider will be expected to deliver Works and Services to a high standard,
with a demonstrable focus on customer service and other strategic and operational
priorities, at rates that offer best value for money.
For more information and to obtain the tender documentation, please see our electronic
tendering portal: https://procontract.due-north.com/Advert/Index?advertId=30c27d3abc88-
eb11-810c-005056b64545
Please note the contract value stated is the estimated of Core and Additional Optional works
over the entire potential 15 year term (and is not guaranteed).
Read
Text
Outline of Contract Works and Services
SCDC is seeking to procure a new CONTRACT FOR RESPONSIVE & VOID REPAIRS,
HEATING SERVICING & MAINTENANCE, CYCLICAL AND PLANNED WORKS.
This contract will include the following CORE and ADDITIONAL OPTIONAL workstreams:
CORE – including all of the following work areas:
• Call handling and repairs reporting, to include weekday ‘core times’ and an emergency out
of hours service.
• Responsive repairs (emergency, urgent, routine and out of hours) to residential properties
and internal and external communal areas of blocks, as well as repairs to garages, including
keeping and maintenance of repair records and the making, keeping and communication of
repair appointments.
• Repairs, major repairs and upgrades to void properties.
• The servicing and maintenance of gas installations and central heating systems, as well as
the servicing and maintenance of other non-gas heating types.
• Planned responsive repairs.
ADDITIONAL OPTIONAL – including some, or all, of the following work areas:
• Cyclical redecorations in accordance with an agreed annual programme.
• Non-core additional works relating to the above work types, such as aids and adaptations.
• Cyclical inspections and works.
• Planned works, including renewing/upgrading of internal and external building
components, elements and systems.
• Stock condition surveys (format to be agreed)
The delivery of the CORE and ADDITIONAL OPTIONAL workstreams will need to be
supported by well-designed and high performing:
• ICT services and solutions for holding, management and analysis of data, information and
reporting as well as the management of all ‘end to end’ processes related to the CORE and
ADDITIONAL workstreams.
• Service standards, performance management, monitoring and reporting (including a range
of stretching KPIs and approaches to continuous improvement.
The contract will be for an initial term of five years commencing 1 July 2022, with an option
for it to be extended for two additional periods of 5 years (meaning up to 15 years in total)
subject to satisfactory performance and value for money. There will be a no-fault break
clause that can be enacted by either party giving 12 months’ prior written notice. SCDC will
appoint the Provider based upon the Most Economically Advantageous Tender (MEAT) to
deliver the contract.
The successful Provider will be expected to deliver Works and Services to a high standard,
with a demonstrable focus on customer service and other strategic and operational
priorities, at rates that offer best value for money.
For more information and to obtain the tender documentation, please see our electronic
tendering portal: https://procontract.due-north.com/Advert?advertId=81780cbd-9ce4-eb11-810d-005056b64545&fromRfxSummary=True&rfxId=505a349f-c8e3-eb11-810d-005056b64545
Please note the contract value stated is the estimated of Core and Additional Optional works
over the entire potential 15 year term (and is not guaranteed).