Section one: Contracting authority
one.1) Name and addresses
Devon County Council
County Hall, Topsham Road
Exeter
EX2 4QD
Contact
Mr William Reed
Telephone
+44 1392383000
Country
United Kingdom
NUTS code
UKK43 - Devon CC
Internet address(es)
Main address
Buyer's address
one.1) Name and addresses
Torbay Council
Torbay Council, Town Hall, Castle Circus
Torquay
TQ1 3DR
Contact
Rachel Bell
Country
United Kingdom
NUTS code
UKK42 - Torbay
Internet address(es)
Main address
one.1) Name and addresses
NHS Devon CCG
County Hall, Topsham Road
Exeter
EX2 4QD
Contact
Louise Arrow
Country
United Kingdom
NUTS code
UKK4 - Devon
Internet address(es)
Main address
one.1) Name and addresses
Plymouth City Council
County Hall, Topsham Road
Plymouth
PL1 3BJ
Contact
Sarah Lees
Country
United Kingdom
NUTS code
UKK41 - Plymouth
Internet address(es)
Main address
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
http://www.supplyingthesouthwest.org.uk
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CP2080-21 - Online Mental Health and Wellbeing Service
Reference number
DN542489
two.1.2) Main CPV code
- 85320000 - Social services
two.1.3) Type of contract
Services
two.1.4) Short description
As part of the response to growing mental health need and as part of Recovery, the proposal is to commission and assess how an online Mental Health and Wellbeing platform for 18+ works alongside the wider Devon Community Mental Health Framework and wider recovery work, whether disadvantaged/ at risk populations use the service and whether it reduces demand on other commissioned services acting as a preventive tool and meets unmet mental health need. The online platform would be open to all adults but promoted directly to those in disadvantaged groups, meeting the council’s priority on fairness and equity.
two.1.5) Estimated total value
Value excluding VAT: £1,080,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 85312310 - Guidance services
- 85312320 - Counselling services
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKK4 - Devon
two.2.4) Description of the procurement
Background:
As part of this response to growing mental health need and as part of Recovery, the proposal is to commission and assess how an online Mental Health and Wellbeing platform for 18+ works alongside the wider Devon Community Mental Health Framework and wider recovery work, whether disadvantaged/ at risk populations use the service and whether it reduces demand on other commissioned services acting as a preventive tool and meets unmet mental health need. The online platform would be open to all adults but promoted directly to those in disadvantaged groups, meeting the council’s priority on fairness and equity.
* Disclaimer: The exact scope of the support service is yet to be agreed but please see below a list of key outcomes:
· 24/7 access to support that is responsive, and triages based on need
· Anonymous user access (unless safeguarding is required) across Devon, Plymouth and Torbay
· Accessibility through a range of online devices
· Use a range of communication methods such as online forums, articles, text, online message and individual sessions which are outcome focuses and evidence based.
· Provide a universal offer but target the following hard-to-reach groups using a partnership approach: people from deprived areas (including rural deprivation), survivors of domestic abuse, carers, key workers (including teachers), Black and Asian minority Ethnic groups, people seeking or in receipt of universal credit and those mental health issues that are unable to access face to face support.
· The provider will need to conduct load and scale testing to ensure that their technology is robust enough to respond to spikes in demand
· The Provider will need to work to policies and practices that are culturally competent to ensure that all service users have an optimal service user experience.
· The provider will ensure that it is an ASD/Dementia friendly environment for those accessing and working in the organisation.
two.2.6) Estimated value
Value excluding VAT: £1,080,000
two.3) Estimated date of publication of contract notice
8 September 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes