Section one: Contracting authority
one.1) Name and addresses
Corporate Officers of the House of Lords and House of Commons
Parliament Square
LONDON
SW1A 0AA
Contact
Suzanna Faria-Johnston
Country
United Kingdom
Region code
UKI32 - Westminster
National registration number
210715608
Internet address(es)
Main address
Buyer's address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
PI1301686 - Managed Contact Centre for Call Management ( Early Market Engagement)
Reference number
PI1301686
two.1.2) Main CPV code
- 64214200 - Telephone switchboard services
two.1.3) Type of contract
Services
two.1.4) Short description
PI1301686 - Managed Contact Centre for Call Management.
Early Market Engagement opportunity.
Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models,
For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI32 - Westminster
Main site or place of performance
UK Parliament
two.2.4) Description of the procurement
Request for Information - Early Market Engagement opportunity.
Please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00.
two.2.14) Additional information
Interested participants are required to download and complete the RFI Questionnaire.
We greatly appreciate your participation in this exercise. Please note that findings from this early market engagement opportunity are for information ONLY and will not form part of future selection criteria.
two.3) Estimated date of publication of contract notice
24 May 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No