Scope
Description
Provision of Design, Delivery and Evaluation of Customer Experience Training.
This is the third Development Programme which will build on the success to date of Great Experience Makers (original programme) and GEMS The Sequel.
This third programme will need to create excitement and engagement.
GWR are seeking to find a supplier to provide a truly memorable learning experience.
Commercial tool
Establishes a framework
Total value (estimated)
- £700,000 excluding VAT
- £814,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 15 September 2025 to 30 September 2027
- Possible extension to 30 June 2028
- 2 years, 9 months, 16 days
Description of possible extension:
Additional training services if required.
Options
The right to additional purchases while the contract is valid.
Additional training services
Main procurement category
Services
CPV classifications
- 80000000 - Education and training services
Contract locations
- UKK - South West (England)
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
0%
Framework operation description
na
Award method when using the framework
With competition
Contracting authorities that may use the framework
Establishing party only
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Submission type
Requests to participate
Deadline for requests to participate
22 May 2025, 5:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
15 September 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality Submission | Quality | 55% | |
| Pricing | Price | 40% | |
| Commercial | Contract |
Quality | 5% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
Expressions of Interest.
Pre Qualification Questionnaire
Invitation to Tender
Negotiation - Best and Final Offer (BAFO)
Approvals
Contract Award
Contracting authority
FIRST GREATER WESTERN LIMITED
- Companies House: 05113733
- Public Procurement Organisation Number: PXVG-2764-GZCQ
Milford House 1 Milford Street
Wiltshire
SN1 1HL
United Kingdom
Email: procurement@gwr.com
Website: https://www.gwr.com/
Region: UKK14 - Swindon
Organisation type: Private utility