Tender

Development and Support for CRM Dynamics

  • York St John University

F02: Contract notice

Notice identifier: 2024/S 000-016240

Procurement identifier (OCID): ocds-h6vhtk-0469dc

Published 22 May 2024, 7:05pm



Section one: Contracting authority

one.1) Name and addresses

York St John University

Lord Mayors Walk

York

YO31 7EX

Email

procurement@yorksj.ac.uk

Telephone

+44 1904876553

Country

United Kingdom

Region code

UKE21 - York

National registration number

04498683

Internet address(es)

Main address

www.yorksj.ac.uk

one.2) Information about joint procurement

The contract is awarded by a central purchasing body

one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at

https://www.delta-esourcing.com/tenders/UK-UK-York:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./KGXFC6W8G3

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted to the above-mentioned address

one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity

Education


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Development and Support for CRM Dynamics

two.1.2) Main CPV code

  • 72000000 - IT services: consulting, software development, Internet and support

two.1.3) Type of contract

Services

two.1.4) Short description

The University requires a partner to support the University with the continued development of its Microsoft Dynamics CRM platform to meet the needs of four strategic initiatives; the student hub, student wellbeing, student funding and CRM communications.

two.1.5) Estimated total value

Value excluding VAT: £220,000

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.2) Additional CPV code(s)

  • 72212445 - Customer Relation Management software development services

two.2.3) Place of performance

NUTS codes
  • UKE21 - York
Main site or place of performance

York

two.2.4) Description of the procurement

The University requires a partner to support the University with the continued development of its Microsoft Dynamics CRM platform to meet the needs of four strategic initiatives; a student hub;, student wellbeing; student funding; and CRM communications.

two.2.5) Award criteria

Quality criterion - Name: Resourcing / Weighting: 5

Quality criterion - Name: Capability / Weighting: 25

Quality criterion - Name: Methodology / Weighting: 10

Quality criterion - Name: Social Value / Weighting: 10

Quality criterion - Name: Success factors / Weighting: 5

Quality criterion - Name: Added value / Weighting: 5

Cost criterion - Name: Price and overall value for money / Weighting: 40

two.2.6) Estimated value

Value excluding VAT: £220,000

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

12

This contract is subject to renewal

No

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No

two.2.14) Additional information

To respond to this opportunity please click here: https://neupc.delta-esourcing.com/respond/KGXFC6W8G3


Section three. Legal, economic, financial and technical information

three.1) Conditions for participation

three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions

Selection criteria as stated in the procurement documents

three.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

three.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate

Date

26 June 2024

Local time

3:00pm

four.2.4) Languages in which tenders or requests to participate may be submitted

English

four.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

four.2.7) Conditions for opening of tenders

Date

26 June 2024

Local time

3:00pm

Place

York, UK


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: No

six.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

six.3) Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://neupc.delta-esourcing.com/tenders/UK-UK-York:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./KGXFC6W8G3

To respond to this opportunity, please click here:

https://neupc.delta-esourcing.com/respond/KGXFC6W8G3

GO Reference: GO-2024522-PRO-26171390

six.4) Procedures for review

six.4.1) Review body

York St John University

Lord Mayors Walk

York

YO31 7EX

Country

United Kingdom

six.4.4) Service from which information about the review procedure may be obtained

York St John University

Lord Mayors Walk

York

YO31 7EX

Country

United Kingdom