Scope
Reference
IT157
Description
Gateshead Council publishing on behalf of Gateshead Energy Company (GEC). GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations. To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.
Total value (estimated)
- £60,000 excluding VAT
- £72,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 August 2025 to 31 July 2026
- 1 year
Main procurement category
Services
CPV classifications
- 48781000 - System management software package
- 72210000 - Programming services of packaged software products
- 72260000 - Software-related services
Contract locations
- UKC - North East (England)
Engagement
Engagement deadline
6 May 2025
Engagement process description
Please Register on OPEN Portal https://www.nepo.org/open and search opportunity OPEN2025680 to see engagement process details.
Contracting authority
Gateshead Borough Council
- Public Procurement Organisation Number: PPGY-1151-NJQN
Civic Centre, Regent Terrace
Gateshead
NE8 1HH
United Kingdom
Email: procurement@gateshead.gov.uk
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government