Section one: Contracting authority/entity
one.1) Name and addresses
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
Contact
Susan Butcher
Telephone
+44 1412433482
Country
United Kingdom
Region code
UKM82 - Glasgow City
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Overseas Debt Collection
Reference number
2018-SLC-244
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.2) Description
two.2.1) Title
Overseas Debt Collection
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement at the time of conclusion of the contract:
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
60
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2019/S 074-175931
Section five. Award of contract/concession
Contract No
2018-SLC-244
Title
Overseas Debt Collection
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
21 March 2019
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Transcom Worldwide UK Limited
Limewood House
Leeds
LS14 1AB
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
National registration number
02785250
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £2,500,000
Section six. Complementary information
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787228838" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787228838
GO Reference: GO-202367-PRO-23141801
six.4) Procedures for review
six.4.1) Review body
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
Telephone
+44 1413062109
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
Telephone
+44 1413062109
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 79940000 - Collection agency services
seven.1.3) Place of performance
NUTS code
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
seven.1.4) Description of the procurement:
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are: — to collect ICR debt, and/or — to complete customer doc
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
60
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£2,500,000
seven.1.7) Name and address of the contractor/concessionaire
Transcom Worldwide UK Ltd
Limewood House
Leeds
LS14 1ABB
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
National registration number
02785250
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
Increase in the overall value of the contract.
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
The contract included an option to extend the contract for a further 12 months, however the awarded value of the contract (£2,500,000) would be breached in that timeframe. An increase in unpaid debt due to the pandemic has meant SLC has had to increase the number of accounts sent out to the service provider, it would not be practical to send procure a second supplier to carry out this work in the short term. The additional value does not breach the 50% rule.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £2,500,000
Total contract value after the modifications
Value excluding VAT: £3,450,000