Section one: Contracting entity
one.1) Name and addresses
ScotRail Trains Limited
Atrium Court
Glasgow
G2 6HQ
Contact
William Maclean
william.maclean@scotrail.co.uk
Telephone
+44 7804976224
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Retail Systems Procurement
Reference number
SR-317
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Throughout the geographical area of Scotland
two.2.4) Description of the procurement
ScotRail is looking to procure the following solution:
Central TIS ‘backend’
eCommerce website and mobile app
eTVD (Electronic Ticket Validation Database)
Smart Kiosks
Call Centre TIS and Account Management Application
FUTURE OPTION: Handheld TIS (Ticket Issuing System)
FUTURE OPTION: Ticket Office TIS (Ticket Issuing
System)
two.2.5) Award criteria
Quality criterion - Name: Technical Expertise / Weighting: 70
Price - Weighting: 30
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
Optional five 12 month extension periods available
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 2
Maximum number: 5
Objective criteria for choosing the limited number of candidates:
A minimum of 2 and a maximum of 5 of the highest scoring suppliers will be taken through to the ITN stage
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
FUTURE OPTION: Handheld TIS (Ticket Issuing System)
FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Suppliers should complete PQQ (SPD) Sections A TO L.
Sections A to J and Section L are a mix of required Supplier Details and a number of Mandatory Pass/Fail Questions.
Section K (Technical and Professional Ability) will be scored in order to select a minimum of 2 and a maximum of 5 suppliers to take forward to ITN Stage.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
List and brief description of selection criteria
Scored Technical Questions contained in Section K of PQQ include:
Technical Expertise
Project Management and Delivery
User Experience (UX) & Design
Financial Stability
Insurance Levels
Minimum level(s) of standards possibly required
Bidders should provide their total yearly turnover for the last three financial years
Bidders should have the following financial ratios:
'Current Ratio': defined as Current Assets divided by Current Liabilities.
Current Ratio should be equal to or exceed 1.2
ScotRail will also access an up-to-date Experian Report on all suppliers who respond to this PQQ.
three.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria
Interested Suppliers should complete PQQ document in full.
Required minimum standards are required for sections A to L.
Section K (Technical and Professional Ability) will be scored.
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
There will be a number of KPIs attached to the final contract which the winning supplier must adhere too. Further details will be contained in future ITN and distributed to those suppliers who are selected for stage two.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
28 June 2024
Local time
12:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
7 August 2024
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 9 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
(SC Ref:762976)
six.4) Procedures for review
six.4.1) Review body
Sheriff Court
Glasgow
Country
United Kingdom