Section one: Contracting authority/entity
one.1) Name and addresses
Citizens Advice Scotland (CAS)
Broadside, Powderhall Road
Edinburgh
EH7 4GB
Contact
Leigh Syme
Telephone
+44 7423743010
Country
United Kingdom
NUTS code
UKM75 - Edinburgh, City of
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA21182
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
How can we create the most local and best possible user experience for people engaging with the Citizens Advice Scotland network?
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
As its name suggests, members of Citizens Advice Scotland provide advice to people across Scotland, across a wide range of topics and communities . Much of this help has been traditionally face to face, but the organisation has been developing online services for some years. However the pandemic has accelerated our digital transformation, and we want to build the best services we possibly can whilst ensuring advice is delivered as locally as possible
Building on our experience of launching the national Scottish Citizen Advice Helpline (SCAH) service, which went live on 14 April 2020, we want to enable everyone wishing to use our services, irrespective of the way they contact us [phone, chat or website] to benefit a national portal that consistently, effectively and automatically routes them to the right local CAB advisers. This would not only ensure that the chances of an allocation of a local advisor the default and enables more local deployment of advisors,. In the first instance, we want to focus on streamlining the help available for those in debt including advice on benefits and employment.
So how can tech help us create the best possible user experience for people engaging with the Citizens Advice Scotland network?
Please visit our website for information on CivTech and how to get involved.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-013321
Section seven. Changes
seven.1) Information to be changed or added
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Place of text to be modified
Time limit
Instead of
Date
9 July 2021
Local time
12:00pm
Read
Date
12 July 2021
Local time
12:00pm
Section number
IV.2.7
Place of text to be modified
Conditions for opening of tenders
Instead of
Date
9 July 2021
Local time
12:00pm
Read
Date
12 July 2021
Local time
12:00pm
seven.2) Other additional information
Our online submission system at publiccontractsscotland.gov.uk will be offline for maintenance this evening so, to avoid any issues with your applications, we are extending the CivTech 6 deadline to noon on Monday 12 July.