Section one: Contracting authority
one.1) Name and addresses
HEALTH & SAFETY EXECUTIVE
Redgrave Court,Merton Road
BOOTLE
L207HS
Contact
Jackie Fairclough
Telephone
+44 2030284654
Country
United Kingdom
NUTS code
UKD7 - Merseyside
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
HSE Telephony Service
Reference number
HSE/T3892
two.1.2) Main CPV code
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
two.1.3) Type of contract
Services
two.1.4) Short description
HSE requires a Provider who will collaborate with us in the delivery of our telephony services.
We cannot predict with certainty the way the services will be delivered throughout the year, and we need a Provider who is flexible and able to respond to a constantly changing environment with pace and enthusiasm.
We are seeking to work with a Provider who will contribute to, and support us in, continually improving the services so that we can collectively ensure Covid secure workplaces, providing the government and public with assurance that we are doing the right thing, in the right way, at the right time.
HSE requires a provider who can:
• Provide professional inbound and outbound call handling services
• Manage our Working Safely Advice Line (WSAL), helping GB businesses, employees and members of the public to navigate and understand Covid-Secure guidance and legislation
• Undertake proactive telephone Covid secure spot checks with GB workplaces and meet the volumes indicated
• Successfully balance and maintain the delivery of these services in parallel.
• Respond rapidly to changing requirements in terms of priorities, volumes, location, sector and to changes in government and HSE guidance which may impact on the process and approach
• Respond to spot-check surge requirements without significant notice which may mean changes to pre-scheduled activity
• Rapidly mobilise to begin delivering Spot Checks at pace
• Deliver the services from UK based location(s)
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,250,000
two.2) Description
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
HSE requires a Provider who will collaborate with us in the delivery of our telephony services.
We cannot predict with certainty the way the services will be delivered throughout the year, and we need a Provider who is flexible and able to respond to a constantly changing environment with pace and enthusiasm.
We are seeking to work with a Provider who will contribute to, and support us in, continually improving the services so that we can collectively ensure Covid secure workplaces, providing the government and public with assurance that we are doing the right thing, in the right way, at the right time.
HSE requires a provider who can:
• Provide professional inbound and outbound call handling services
• Manage our Working Safely Advice Line (WSAL), helping GB businesses, employees and members of the public to navigate and understand Covid-Secure guidance and legislation
• Undertake proactive telephone Covid secure spot checks with GB workplaces and meet the volumes indicated
• Successfully balance and maintain the delivery of these services in parallel.
• Respond rapidly to changing requirements in terms of priorities, volumes, location, sector and to changes in government and HSE guidance which may impact on the process and approach
• Respond to spot-check surge requirements without significant notice which may mean changes to pre-scheduled activity
• Rapidly mobilise to begin delivering Spot Checks at pace
• Deliver the services from UK based location(s)
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-004507
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 April 2021
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
CIVICA UK LIMITED
30 Stamford Street, London, SE1 9LQ
London
SE1 9LQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,250,000
Total value of the contract/lot: £2,250,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Health & Safety Executive
Redgrave Court, Bootle
Liverpool
L2 7HS
Country
United Kingdom