Scope
Description
Cadent is seeking a long‑term lettering and print‑fulfilment partner capable of delivering high‑quality physical print outputs alongside advanced digital and data‑driven integration. The scope includes production of personalised letters, region‑specific leaflets, and C5 envelopes, with camera‑matched fulfilment and the ability to meet same‑day print and dispatch for files received by 3pm.
The supplier must provide robust service levels, including first‑ or second‑class postage options, recorded delivery where required, and full weekly reporting. Strong digital capability is essential, including full API integration with Cadent CRM, automated PDF generation, template management, mailmark reporting, and bespoke portal/API configuration.
The service also includes quality control, data handling, template configuration, item‑level tracking, and traffic‑management tools for address verification. Suppliers must maintain stock levels, manage change controls, and provide timely issue escalation. Cadent anticipates the procurement will cover (but may not be limited to):
High‑quality printed letters, leaflets, and envelopes (multiple regional versions)
Camera‑matched fulfilment and personalisation
First‑class, second‑class, and recorded delivery postage options
Full API integration for data exchange, job submission and tracking
Daily PDF generation and SharePoint upload
Detailed reporting, manifest generation, and mailmark tracking
Template management, approval workflows, and change controls
Error‑prevention processes and quality control checks
Stock monitoring and replenishment alerting
Strong governance, auditability and compliance with Guaranteed Standards of Performance (GSOP)
Contract dates (estimated)
- 1 August 2026 to 31 July 2029
- Possible extension to 31 July 2031
- 5 years
Main procurement category
Services
CPV classifications
- 22000000 - Printed matter and related products
- 72200000 - Software programming and consultancy services
- 72300000 - Data services
- 79571000 - Mailing services
- 79824000 - Printing and distribution services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
6 March 2026
Engagement process description
We are inviting suppliers who wish to participate in this procurement to email emma.titchen@cadentgas.com to register their interest. Following receipt of an expression of interest, we will share a Request for Information (RFI) document, giving suppliers the opportunity to confirm whether they would like to be included in the subsequent tender process.
Procedure
Special regime
Utilities
Contracting authority
CADENT GAS LIMITED
- Companies House: 10080864
- Public Procurement Organisation Number: PNHM-3269-DNNL
Cadent Gas Limited, Pilot Way
Coventry
CV7 9JU
United Kingdom
Email: procurementservices@cadentgas.com
Website: https://cadentgas.com/
Region: UKG13 - Warwickshire
Organisation type: Private utility