Scope
Reference
96683
Description
North East Lincolnshire Council is undertaking a procurement for Healthwatch and Independent Advocacy Services in North East Lincolnshire. This procurement has been lotted as follows: Lot 1: Provision of a Local Healthwatch Service . Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch is an independent, local health and social care watchdog, that provides signposting and ensures the voice of the community is heard regarding health and social care services. Lot 2 - Provision of a Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
Total value (estimated)
- £925,000 excluding VAT
- £1,110,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 August 2025 to 1 August 2028
- Possible extension to 1 August 2030
- 5 years, 1 day
Description of possible extension:
2 x 12 month extensions
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
- 85140000 - Miscellaneous health services
- 85300000 - Social work and related services
- 85312310 - Guidance services
Contract locations
- UK - United Kingdom
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
Description
Lot 1 - Provision of a Local Healthwatch Service in North East Lincolnshire
Lot value (estimated)
- £650,000 excluding VAT
- £780,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
Description
Lot 2 - Provision of an Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
Lot value (estimated)
- £275,000 excluding VAT
- £330,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
Financial stability check - Pass/Fail Insurances - Pass/Fail Please refer to the associated tender documents for further details on the conditions of participation.
Technical ability conditions of participation
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
General Data Protection Regulation - Pass/Fail Safeguarding - Pass/Fail Conflicts of Interest - Pass/Fail Please refer to the associated tender documents for further details on the conditions of participation.
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
General Data Protection Regulation - Pass/Fail Safeguarding - Pass/Fail
Particular suitability
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
12 May 2025, 4:00pm
Tender submission deadline
16 May 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
17 June 2025
Award criteria
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
| Name | Type | Weighting |
|---|---|---|
| Cost | Price | 30% |
| Service Delivery | Quality | 20% |
| Equitability | Quality | 20% |
| Implementation | Quality | 10% |
| Service Continuity | Quality | 10% |
| Social Value | Quality | 10% |
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
| Name | Type | Weighting |
|---|---|---|
| Cost | Price | 30% |
| Service Delivery | Quality | 20% |
| Implementation | Quality | 10% |
| Service Continuity | Quality | 10% |
| Staffing | Quality | 10% |
| Equitability | Quality | 10% |
| Social Value | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://uk.eu-supply.com/login.asp?B=YORTENDER
All associated tender documents are accessible via YORtender - https://uk.eu-supply.com/login.asp?B=YORTENDER Click on the link, then click on current tender opportunities and search for the opportunity using the reference number
Technical specifications to be met
https://uk.eu-supply.com/login.asp?B=YORTENDER
The technical specifications are accessible via YORtender - https://uk.eu-supply.com/login.asp?B=YORTENDER Click on the link, then click on current tender opportunities and search for the opportunity using the reference number
Contracting authority
North East Lincolnshire Council
- Public Procurement Organisation Number: PXNN-3676-XCQV
Municipal Offices, Town Hall Square
Grimsby, North East Lincolnshire
DN31 1HU
United Kingdom
Contact name: Lisa Burton
Telephone: +44 01472000000
Email: lisa.burton@nelincs.gov.uk
Website: https://www.nelincs.gov.uk
Region: UKE13 - North and North East Lincolnshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)