- Scope of the procurement
- Lot 1. Technology Strategy & Service Design
- Lot 2. Transition and Transformation
- Lot 3a. Operational Services – End User Services
- Lot 3b. Operational Services – Operational Management
- Lot 3c. Operational Services – Technical Management
- Lot 3d. Operational Services – Application and Data Management
- Lot 4. Major Services Transformation Programmes
- Lot 5. Service Integration and Management
Section one: Contracting authority
one.1) Name and addresses
The Minister for the Cabinet Office acting through Crown Commercial Service
The Capital Building, Old Hall Street
Liverpool
L3 9PP
Telephone
+44 3450103503
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
https://www.crowncommercialservice.bravosolution.co.uk
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Technology Services 3
Reference number
RM6100
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Crown Commercial Service as the Contracting Authority has put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm’s Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities.
Public Sector Bodies have a need for a technology service Framework Agreement, which will deliver local, regional and national technology service provides for the range of service outlined below.
The agreement will include but not be limited to the following tech support services:
• Hardware management and support
• Software management and support
• Network management and support
• Data management
• Enterprise security (Security Operations Centre – SOC services)
• Tech service discovery
• Tech service disaggregation
• Transition and transformation of existing tech services
• Tech strategy & service design
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,000,000,000
two.2) Description
two.2.1) Title
Technology Strategy & Service Design
Lot No
1
two.2.2) Additional CPV code(s)
- 79410000 - Business and management consultancy services
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Strategy - Where requested by the Buyer, Suppliers will provide a range of services and to deliver full technology strategic design to Buyer. Services which may include but are not limited to:
Capability analysis - identification of current business capability (as is) and that which will be needed for the future state (to be).
Enterprise architecture using the open group architecture framework (TOGAF) or similar
Technology gap assessments - the assessment and recommendation of the right technology to plug the capability gap between the as-is and the to-be.
Business models - identification of the correct commercial and operational models to deliver the technology strategy (insourced, outsourced or multi-sourced models).
Architectures - identification of the correct technology architecture to deliver the technology strategy (in-house hosted, private cloud, hybrid or public cloud).
Road-mapping - the development of technology roadmaps to co-ordinate the delivery of the technology strategy.
IT financial management - development of an IT financial management approach to support the technology strategy, in order to manage investment and costs and obtain business benefit from any investments.
Service Design - Where requested by the Buyer, Suppliers will provide a range of services to deliver full technology service design to Buyer. Services which may include but are not limited to:
Operational service design - working with customers and end users in order to design a service delivery model that meets the current and future business needs and demand.
Demand management - capacity planning processes and systems.
Service Levels, Performance Design - developing service levels and KPI’s for services in scope, their measurement and reporting and how service provider(s) may work to achieve and maintain them.
Service Availability – designing monitoring, assurance and continuity of service processes and systems to meet current and future business needs.
Risk – ensuring proactive risk identification, mitigation and management to deliver service continuity.
Security – appropriate security protection in line with business needs.
Supply chain - designing, integration and management of commercial processes to ensure service integration and efficient operation in a multi supplier eco system.
Applications - identification and specification of any appropriate databases, applications or toolsets to deliver the services.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Transition and Transformation
Lot No
2
two.2.2) Additional CPV code(s)
- 51610000 - Installation services of computers and information-processing equipment
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Where requested by the Buyer, Suppliers will provide a range of services to deliver full technology service transition and transformation to Buyer. Services which may include but are not limited to:
The identification of the transition/transformation success factors and their measurement.
Risk analysis and risk management.
Audit and due diligence activities for the present customer estate. Project and programme management, including planning, delivery and reporting.
Implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment.
Post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised.
Legacy service decommissioning and disposal, including planning, delivery and coordination of activities.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Operational Services – End User Services
Lot No
3a
two.2.2) Additional CPV code(s)
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 51610000 - Installation services of computers and information-processing equipment
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
End User Support
Where requested by the Buyer, Suppliers will provide a range of services to deliver full end user support to Buyer. Services which may include but are not limited to:
Product support capabilities, including elements of hardware and software support.
Logging of problems.
Reporting and proactive results analysis of problem trends to suggest permanent fixes.
The dispatch of service technicians and/or parts.
End user training coordination and other technology related issues.
End User Computing and Device Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full end user computing and device management to Buyer. Services which may include but are not limited to:
Support for the full life cycle management of desktop, laptop, tablet, thin-client, handheld and peripheral assets
Device acquisition, deployment, maintenance, change management as well as disposal.
The hardware, software, disaster recovery and personnel required to perform the technical support, planning, process management and administration of the service.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Operational Services – Operational Management
Lot No
3b
two.2.2) Additional CPV code(s)
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 51610000 - Installation services of computers and information-processing equipment
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
IT Operations and Technology Estate Service Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full IT operations and technology estate service management to Buyer. Services which may include but are not limited to:
Support for various operating models including fully centralised, fully decentralised or ‘federated’ (hybrid).
Day-to-day system management responsibility for the technology infrastructure.
Systems operation, integration, support, administration, and performance monitoring.
Technical diagnostics/troubleshooting
Configuration management
System repair
Disposal management
Production of management reports
Exclusions are provision of physical premises for location of information and communications technology, including but not limited to data centres, server rooms, colocation and hosting.
Security Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full security management to Buyer. Services which may include but are not limited to:
Managed firewall
Identity and access management
Intrusion detection
Virtual private networks
Vulnerability scanning
Anti-viral/anti-phishing services
Security Operations Centre (SOC)
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Operational Services – Technical Management
Lot No
3c
two.2.2) Additional CPV code(s)
- 32410000 - Local area network
- 32420000 - Network equipment
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Network Infrastructure Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full network infrastructure management to Buyer. Services which may include but are not limited to:
Planning, delivering, operating, managing (including security), supporting and monitoring the on-premise local area network infrastructure (LAN) and/or its assets
Fixed and wireless devices
Routers and switches
Firewalls
Fibre optic equipment
Network Operations Centre (NOC)
Exclusions are telephony, mobile voice and data services, video-conferencing, audio-conferencing services, integrated communications and wide area network provisioning and connectivity.
Hardware and Software Asset Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full hardware and software asset management to Buyer. Services which may include but are not limited to:
Hardware and software acquisition and disposal decisions that identify and eliminate unused or infrequently used assets
Consolidation of software licenses or proposals for new licensing models.
Accurate accounting of technology asset lifecycle costs and risks
Processes to maximise the business value of technology and sourcing decisions.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Operational Services – Application and Data Management
Lot No
3d
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Data Warehouse, Database and Data Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver data warehouse, database, and data management to Buyer. Services which may include but are not limited to:
Data, database and middleware management and integration practices.
Architectural techniques and tools.
Installation, configuration, management and support (1st or 3rd party) of databases.
Data extraction, translation, transfer, conversion and backup and recovery.
Applications management, development and support
Where requested by the Buyer, Suppliers will provide a range of combined or separate Services delivering application development, management, and support to the Buyer. Services which may include but are not limited to:
Processes and methodologies for maintaining, enhancing, managing and supporting custom or enterprise applications, packaged software applications, ESCROW or network-delivered applications including cloud platforms.
Development of new and existing applications as part of a complete application management and support solution.
Continuous and whole software lifecycle management using DevOps and Agile methodologies, to deliver further iterative application functional and non-functional changes, IT operations and
other activities in-line with Buyer requirements and priorities.
The Process workflows, testing and quality assurance, deployment, and Delivery that support continuous software lifecycle management.
Management of any Third Party Suppliers involved in application development and support for the Buyer to ensure smooth integration onto their estate.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Major Services Transformation Programmes
Lot No
4
two.2.2) Additional CPV code(s)
- 32410000 - Local area network
- 48000000 - Software package and information systems
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 51610000 - Installation services of computers and information-processing equipment
- 79410000 - Business and management consultancy services
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The buyer can only award a Call Off Contract through completing a Further Competition procedure.
Where requested by the Buyer, Suppliers will provide a range of services to deliver major services transformation programmes to Buyer. Services which may include but are not limited to:
Service strategy and design (as per Lot 1)
Transition and Transformation (as per Lot 2)
Operational Management (as per Lot 3)
Programme and/or project management
Risk management
Issues management
Financial management
Resource management
Support for either single entity (single sourced) or multiple-entities (multi-sourced) programme delivery.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Service Integration and Management
Lot No
5
two.2.2) Additional CPV code(s)
- 51000000 - Installation services (except software)
- 79410000 - Business and management consultancy services
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Where requested by the Buyer, Suppliers will provide a range of services to deliver service integration and management strategy, design, and transition to Buyer. Services which may include but are not limited to:
The design of SIAM strategy using the most appropriate methodology.
Capability analysis
Identification of appropriate commercial and operational business models
Road-mapping development to coordinate the delivery of the SIAM strategy.
IT financial management
Identification and design of the SIAM including resources, processes and assets to meet customer and/or end user service needs.
Auditing of current service provision, continuous service improvement and development of new services.
Operational service design.
Development of service levels and key performance indicators.
Service availability design and assurance.
Supply chain design, integration and management.
Supporting application identification and specification.
The identification of the transition/transformation success factors and their measurement.
Risk analysis and risk management.
Audit and due diligence activities.
Project and programme management.
Implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment.
Post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised.
Legacy service decommissioning and disposal, including planning, delivery and coordination of activities.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 210-514766
Section five. Award of contract
Lot No
1
Title
Technology Strategy & Service Design
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2021
five.2.2) Information about tenders
Number of tenders received: 255
Number of tenders received from SMEs: 140
Number of tenders received by electronic means: 255
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
2020 Delivery Ltd (Full list of successful suppliers is available on Contracts Finder)
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £120,000,000
Section five. Award of contract
Lot No
2
Title
Transition and Transformation
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2021
five.2.2) Information about tenders
Number of tenders received: 245
Number of tenders received from SMEs: 122
Number of tenders received by electronic means: 245
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
6point6 Ltd (Full list of successful suppliers is available on Contracts Finder)
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £260,000,000
Section five. Award of contract
Lot No
3a
Title
Operational Services – End User Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2021
five.2.2) Information about tenders
Number of tenders received: 160
Number of tenders received from SMEs: 76
Number of tenders received by electronic means: 160
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
365 ITMS Ltd (Full list of successful suppliers is available on Contracts Finder)
Hemel Hempstead
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £320,000,000
Section five. Award of contract
Lot No
3b
Title
Operational Services – Operational Management
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2021
five.2.2) Information about tenders
Number of tenders received: 177
Number of tenders received from SMEs: 83
Number of tenders received by electronic means: 177
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
365 ITMS Ltd (Full list of successful suppliers is available on Contracts Finder)
Hemel Hempstead
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £230,000,000
Section five. Award of contract
Lot No
3c
Title
Operational Services – Technical Management
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2021
five.2.2) Information about tenders
Number of tenders received: 157
Number of tenders received from SMEs: 71
Number of tenders received by electronic means: 157
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
365 ITMS Ltd (Full list of successful suppliers is available on Contracts Finder)
Hemel Hempstead
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £60,000,000
Section five. Award of contract
Lot No
3d
Title
Operational Services – Application and Date Management
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2021
five.2.2) Information about tenders
Number of tenders received: 171
Number of tenders received from SMEs: 65
Number of tenders received by electronic means: 171
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
ABTEC COMPUTER SOLUTIONS LTD (Full list of successful suppliers is available on Contracts Finder)
Wigan
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £330,000,000
Section five. Award of contract
Lot No
4
Title
Major Services Transformation Programmes
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2021
five.2.2) Information about tenders
Number of tenders received: 72
Number of tenders received from SMEs: 17
Number of tenders received by electronic means: 72
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Accenture (UK) Ltd (Full list of successful suppliers is available on Contracts Finder)
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £580,000,000
Section five. Award of contract
Lot No
5
Title
Service Integration and Management
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2021
five.2.2) Information about tenders
Number of tenders received: 84
Number of tenders received from SMEs: 35
Number of tenders received by electronic means: 84
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Accenture (UK) Ltd (Full list of successful suppliers is available on Contracts Finder)
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £100,000,000
Section six. Complementary information
six.3) Additional information
The value provided in Section II.1.7 is only an estimate. We cannot guarantee to suppliers any business through this Commercial Agreement.
As part of this contract award notice the following can be accessed at: https://www.contractsfinder.service.gov.uk/Notice/11f22e27-49f7-4a34-8f6a-921dd797d1ee
1) Contract notice transparency information for the agreement;
2) Contract notice authorised customer list;
3) Redacted Commercial Agreement;
4) Full List of Successful Suppliers;
On 2.4.2014 Government introduced its Government Security Classifications (GSC) scheme which replaced Government Protective Marking Scheme (GPMS). A key aspect is the reduction in the number of security classifications used. All bidders were required to make themselves aware of the changes as it may impact this requirement.
This link provides information on the GSC at: https://www.gov.uk/government/publications/government-security-classifications
Cyber Essentials is a mandatory requirement for Central Government contracts which involve handling personal information or provide certain ICT products/services. Government is taking steps to reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet. To participate in
this procurement, bidders were required to demonstrate they comply with the technical requirements prescribed by Cyber Essentials, for services under and in connection with this procurement.
Number of suppliers per Lot:
Lot 1 - 196
Lot 2 - 134
Lot 3a - 113
Lot 3b - 121
Lot 3c - 118
Lot 3d - 126
Lot 4 - 39
Lot 5 – 34
The start date of this Framework Agreement is 16/6/2021. The expiry date of the Framework Agreement is 15/6/2025. The Framework Agreement will be established for 4 years, with no option to extend.
Some purchases under this framework agreement may have requirements that can be met under this framework agreement but the purchase of which may be exempt from the Procurement Regulations (as defined in Attachment 1 — About the framework within the Invitation to Tender documentation). In such cases, call-offs from this framework will be unregulated purchases for the purposes of the procurement regulations, and the buyers may, at their discretion, modify the terms of the framework and any call-off contracts to reflect that buyer’s specific needs.
six.4) Procedures for review
six.4.1) Review body
The Minister for the Cabinet Office acting through Crown Commercial Service
9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3450103503
Country
United Kingdom