Scope
Reference
CBMDC 109
Description
Annual licence, support and maintenance of the current Corporate Complaints solution (PLEASE NOTE THIS IS A TRANSPARENCY NOTICE)
Contract 1. Saas Respond - Corporate Complaints solution
Supplier
Contract value
- £28,369.44 excluding VAT
- £38,369.44 including VAT
Below the relevant threshold
Earliest date the contract will be signed
6 March 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2027
- 1 year
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Additional licences if required
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
Respond Group Limited (UK) dba Aptean
Lincoln House, Wellington Crescent, Fradley Park
Lichfield
WS13 8RZ
United Kingdom
Email: ryan.sherwin@aptean.com
Region: UKG24 - Staffordshire CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Saas Respond - Corporate Complaints solution
Contracting authority
City of Bradford Metropolitan District Council
- Public Procurement Organisation Number: PBWW-4714-TBHN
Britannia House, Hall Ings
Bradford
BD1 1HX
United Kingdom
Contact name: Nita Patel
Telephone: +44 01274432752
Email: nita.patel@bradford.gov.uk
Website: https://www.bradford.gov.uk/
Region: UKE41 - Bradford
Organisation type: Public authority - sub-central government