Scope
Reference
001253F
Description
YPO and NEPO are looking for Suppliers to be appointed onto a Framework Agreement (Lot 2 linking to notice 2025/S 000-035344) following a Competitive Tendering Procedure for the provision of CRM Solutions for the Wider Public sector. The Framework is designed to meet the needs of all public sector Contracting Authorities.
For the Framework solution YPO is the lead Public Sector Buying Organisation (PSBO) working in collaboration with NEPO (The Association of North East Councils Limited trading as the North East Procurement Organisation) as a group of Public Sector Buying Organisations (PSBOs).
Estimated Framework Value (Lot 2): As this is a new Framework to YPO the total spend is unknown however, considering YPO and NEPO's existing customer base it is anticipated to be approximately £60,000,000 inclusive of VAT for the maximum life of the Framework (4 years). This is the total spend figure which would be broken down into separate orders. The Framework estimated value is based on the probable sum based on the maximum estimated value, inclusive of VAT, of all the Call-off Contracts envisaged for the total term of the Framework. The Framework will be available nationally for contracting authorities to call off.
Commercial tool
Establishes a framework
Lot 2. Lot 2 - CRM Software Solution for Wider Public Sector
Description
YPO and NEPO are looking for Suppliers to be appointed onto a Framework Agreement (Lot 2) following a Competitive Tendering Procedure for the provision of CRM Solutions for the Wider Public sector. The Framework is designed to meet the needs of all public sector Contracting Authorities
Contract 2. CRM Solution for Wider Public Sector
Lots
Lot 2. Lot 2 - CRM Software Solution for Wider Public Sector
Suppliers (12)
- CLARITAS SOLUTIONS LIMITED
- DELAWARE DIGITAL LLP
- DELOITTE LLP
- ERNST & YOUNG LLP
- HALO SERVICE SOLUTIONS LTD
- HUBLE DIGITAL LIMITED
- INFOSYS LIMITED
- KERV DIGITAL LIMITED
- PHOENIX SOFTWARE LIMITED
- Provident CRM Ltd
- Unipartner IT Services
- ZIIPLINE LTD
Contract value
- £60,000,000 including VAT
Above the relevant threshold
Award decision date
16 February 2026
Date assessment summaries were sent to tenderers
16 February 2026
Standstill period
- End: 2 March 2026
- 8 working days
Earliest date the contract will be signed
4 March 2026
Contract dates (estimated)
- 5 March 2026 to 4 March 2027
- Possible extension to 4 March 2030
- 4 years
Description of possible extension:
The Framework Agreement will cover the period from 5th March 2026 to 4th March 2027 with two options to extend for an additional 12 months and 24 months. The first decision to extend the Framework period will be taken by the end of October 2026 and will be dependent on satisfactory completion of all aspects of the Framework Agreement to date, the current market conditions for this category and YPO's contracting structures. The maximum Framework Agreement period will therefore be 4 years, from 5th March 2026 to 4th March 2030 (subject to an annual review, incorporating price re-establishment and KPI performance).
Main procurement category
Services
Additional procurement category
Goods
Options
The right to additional purchases while the contract is valid.
Any resulting Framework and Call-off Contract shall be deemed to cover any item that can be supplied by the successful Tenderer(s) over the life of the Framework and Call-off Contract within the scope of CRM Solutions.
CPV classifications
- 72212445 - Customer Relation Management software development services
Contract locations
- UK - United Kingdom
Information about tenders
Lot 2. Lot 2 - CRM Software Solution for Wider Public Sector
- 15 tenders received
- 15 tenders assessed in the final stage:
- 9 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 12 suppliers awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Suppliers
CLARITAS SOLUTIONS LIMITED
- Companies House: 03191078
- Public Procurement Organisation Number: PXDR-2786-VCNM
2 Deighton Close
Wetherby
LS22 7GZ
United Kingdom
Email: sales@claritas-solutions.com
Website: http://www.claritas-solutions.co.uk
Region: UKE42 - Leeds
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
DELAWARE DIGITAL LLP
- Companies House: OC414273
- Public Procurement Organisation Number: PMNX-4282-LYXT
83 Baker Street
London
W1U 6AG
United Kingdom
Email: dlw-uk-enquiries@delaware.co.uk
Website: https://www.delaware.co.uk/
Region: UKI32 - Westminster
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
DELOITTE LLP
- Companies House: OC303675
- Public Procurement Organisation Number: PQZJ-4654-XTJY
1 New Street Square
London
EC4A 3HQ
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
ERNST & YOUNG LLP
- Companies House: OC300001
- Public Procurement Organisation Number: PMLW-7292-ZXTL
1 More London Place
London
SE1 2AF
United Kingdom
Email: eytenders@uk.ey.com
Website: https://www.ey.com/en_uk
Region: UKI44 - Lewisham and Southwark
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
EXCELPOINT LIMITED
- Companies House: 05090647
- Public Procurement Organisation Number: PBVP-2965-RQQR
The Work Place Heighington Lane
Newton Aycliffe
DL5 6AH
United Kingdom
Website: http://www.excelpoint.co.uk
Region: UKC14 - Durham CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
HALO SERVICE SOLUTIONS LTD
- Companies House: SC216980
- Public Procurement Organisation Number: PYVD-5774-MHXD
Cartref, Bonar Bridge
Ardgay
IV24 3AR
United Kingdom
Email: sales@haloitsm.com
Website: https://usehalo.com
Region: UKM61 - Caithness & Sutherland and Ross & Cromarty
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
HUBLE DIGITAL LIMITED
- Companies House: 04371301
- Public Procurement Organisation Number: PBND-7525-JHHP
123 Buckingham Palace Road
London
SW1W 9SH
United Kingdom
Email: accounts@Hubledigital.com
Website: http://www.huble.com
Region: UKI32 - Westminster
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
INFOSYS LIMITED
- Companies House: FC020086
- Public Procurement Organisation Number: PVTY-9281-RRXZ
10 Upper Bank St
London
E14 5NP
United Kingdom
Email: ukps@infosys.com
Website: https://www.infosys.com/
Region: UKI42 - Tower Hamlets
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
KERV DIGITAL LIMITED
- Companies House: 07510381
- Public Procurement Organisation Number: PNMD-8582-WPVM
1 Finsbury Avenue
London
EC2M 2PF
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
PHOENIX SOFTWARE LIMITED
- Companies House: 02548628
- Public Procurement Organisation Number: PLJR-2682-VHWP
Blenheim House York Road
York
YO42 1NS
United Kingdom
Email: bids@phoenixs.co.uk
Website: http://www.phoenixs.co.uk
Region: UKE12 - East Riding of Yorkshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
Provident CRM Ltd
- Public Procurement Organisation Number: PDMR-5541-DWGQ
Unit 1, CHQ Building, IFSC
Dublin
D01H7Y6
Ireland
Email: Sales@providentcrm.com
Website: http://Www.providentcrm.com
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
THEVISIONARYS LTD
- Companies House: 15793360
- Public Procurement Organisation Number: PPTD-9895-ZCRY
128 City Road
London
EC1V 2NX
United Kingdom
Website: https://www.thevisionarys.com/
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Unipartner IT Services
- Public Procurement Organisation Number: PRCW-4958-PJJD
Lagoas Park- Rua das Lagoas Pequenas, Edif. 5B - 5º Piso
Porto Salvo
2740-245
Portugal
Email: proposal@unipartner.com
Website: http://www.unipartner.com
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
ZIIPLINE LTD
- Companies House: 15002412
- Public Procurement Organisation Number: PXDD-4183-WDNH
222 Bishopsgate
London
EC2M 4QD
United Kingdom
Email: procurement@ziipline.com
Website: https://ziipline.com/
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. CRM Solution for Wider Public Sector
ZOHO CORPORATION LIMITED
- Companies House: 13424508
- Public Procurement Organisation Number: PWCH-5637-MCNJ
Suite 1.09, Challenge House Sherwood Drive
Milton Keynes
MK3 6DP
United Kingdom
Website: https://www.zoho.com/
Region: UKJ12 - Milton Keynes
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contracting authorities
Yorkshire Purchasing Organisation
- Public Procurement Organisation Number: PMRV-4748-MNJV
41 Industrial Park
Wakefield
WF2 0XE
United Kingdom
Email: contracts@ypo.co.uk
Website: https://www.ypo.co.uk/
Region: UKE45 - Wakefield
Organisation type: Public authority - sub-central government
The Association of North East Councils Limited
- Companies House: 05014821
- Public Procurement Organisation Number: PYVX-2132-JNMM
Northern Design Centre
Gateshead
NE8 3DF
United Kingdom
Email: cdpnepoteam@nepo.org
Website: http://www.nepo.org
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government