Section one: Contracting authority
one.1) Name and addresses
Wirral Borough Council
Mallory Building, 2 Alice Kerr Square
Birkenhead
CH41 2AB
Contact
Ms Lyndsay Miles
Telephone
+44 1516062000
Country
United Kingdom
Region code
UKD74 - Wirral
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Key Holding, Alarm Response and Venue Security Services
Reference number
DN750820
two.1.2) Main CPV code
- 79710000 - Security services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision for 24 hours / 365 days a year service for key holding and response to alarm activations & incidents and to provide door supervisors and security officers.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £900,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79711000 - Alarm-monitoring services
- 79713000 - Guard services
- 79715000 - Patrol services
two.2.3) Place of performance
NUTS codes
- UKD74 - Wirral
Main site or place of performance
Wirral
two.2.4) Description of the procurement
Wirral Council is looking for a single supplier for the provision of the following
Key-holding and Alarm Response - to provide 24 hours/365 days a year services for key
holding and response to alarm activation and incidents of Wirral Council building, the service
provider will provide a responsive service to respond to alarm activations. This will require
holding & collection of keys, holding of alarm and access details for all the sites and provide a
24 hour / 365-day response to activations of alarms in these buildings.
Venue Security - Attendance will be required at Wirral Council premises for the days and
periods notified by the Client, Wirral Council. The Service provider will be required to provide
services as and when required, 24 hours a day, 7 days a week, including all days deemed to
be bank holidays in the United Kingdom.
The provision of this service shall be called off on an “as and when required” basis. For some
premises / occasions the provision of consistent and regular personnel will be preferred to
ensure familiarity with both physical layout and with Wirral Council contacts and procedures.
These services will consist of a mixture of provisions as detailed below: -
Static security for events/incidents
Static security for public and closed meetings
Licensed door supervisors for public and closed meetings
Mobile security patrols - Mobile Patrols are not expected to form a major component of this
contract however Wirral Council may request provision of mobile patrols of specific areas in
relation to an identified threat or concern.
The service provider must be able to meet all the requirements and standards of British
Standard BS7499 for manned security services and the current ACPO policies on keyholding, and also be a member of the SIA approved contract scheme and ACS accreditation.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 45
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 45
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-039170
Section five. Award of contract
Contract No
DN750820
Title
Key Holding, Alarm Response and Venue Security Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 April 2025
five.2.2) Information about tenders
Number of tenders received: 18
Number of tenders received from SMEs: 18
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 18
Number of tenders received by electronic means: 18
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Chase Service Group
250a High Road
Ilford - Essex
IG1 1YS
Telephone
+44 2071128279
Country
United Kingdom
NUTS code
- UKH3 - Essex
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £900,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Royal Court of Justice
The Strand
London
WC2A 2LL
Telephone
+44 20794760000
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Wirral Council
Mallory Building, 2 Alice Ker Square
Merseyside
CH41 2AB
Country
United Kingdom