Section one: Contracting authority
one.1) Name and addresses
Greater London Authority
Kamal Chunchie Way
LONDON
E16 1ZE
Contact
Ilva Cunka
Country
United Kingdom
Region code
UKI - London
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Urban railway, tramway, trolleybus or bus services, and property developer and management company
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
GLA 82114 Appeal Services to Road User Charging
Reference number
GLA 82114
two.1.2) Main CPV code
- 75110000 - General public services
two.1.3) Type of contract
Services
two.1.4) Short description
Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre.
GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £9,200,422
two.2) Description
two.2.2) Additional CPV code(s)
- 75100000 - Administration services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process.
The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack.
The successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London.
The duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: Yes
Description of options
Five (5) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority.
The total duration of contract, inclusive of the potential extension provisions, is seven (7) years.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-036554
Section five. Award of contract
Contract No
GLA 82114
Title
Appeal Services for Road User Charging Schemes
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
5 December 2023
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
London Councils Ltd
59 1/2 Southwark Street
London
SE1 0AL
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
03037449
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £9,200,422
Total value of the contract/lot: £9,200,422
Section six. Complementary information
six.3) Additional information
The date of conclusion of the contract is 05/12/2023 and the contract commencement date is 10/12/2023.
six.4) Procedures for review
six.4.1) Review body
Transport for London
London
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
In accordance with the Public Contracts Regulations 2015 (S.I. 2015/102), Part 3.
Please note that award decision notices (standstill letters) were issued following the completion of the ITT stage and a standstill period was observed.
This is the point at which the award decision was taken and at which the competitive procurement process concluded.