Scope
Description
Transport for Wales (TfW) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all TfW taxi requirements. The platform must ensure reliable, on time services and meet TfW’s operational and quality standards. The successful Supplier will be responsible for delivering:• An easy to use online booking portal/app with real time tracking and reporting capabilities• A wide and resilient supplier network able to service the entire TfW network area and cross border requirements• A 24/7/365 call centre• Access to a range of vehicle types, including (but not limited to) WAVEX taxis• A robust complaints handling process to fully investigate and resolve issues raised• A dedicated account manager as the primary point of contact for TfW
Total value (estimated)
- £17,400,000 excluding VAT
- £20,880,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 November 2026 to 31 October 2028
- Possible extension to 31 October 2031
- 5 years
Main procurement category
Services
CPV classifications
- 60120000 - Taxi services
Contract locations
- UKL - Wales
Engagement
Engagement deadline
25 February 2026
Engagement process description
TfW are inviting suppliers to respond to a short questionnaire to gauge what interest is in the market for these services. The responses will be analysed carefully and which form the basis of our procurement strategy and any future tender.
Please respond using the link in the following Microsoft form by pasting into your browser
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
23 March 2026
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
- Companies House: 12619906
3 Llys Cadwyn
Pontypridd
CF37 4TH
United Kingdom
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales