Section one: Contracting authority
one.1) Name and addresses
Torus62Ltd
Helena Central, 4 Corporation Street
St Helens
WA9 1LD
Contact
Carol Rabone
Telephone
+44 8006781894
Country
United Kingdom
Region code
UKD - North West (England)
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Rent Analytics Software
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Provision of rent analytical data services which utilises machine learning to manage its rent collection activities and analysis of areas of risk.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
Main site or place of performance
NORTH WEST (ENGLAND)
two.2.4) Description of the procurement
Torus requires an Intelligent automated solution which prioritises income officer caseloads based upon risks of increasing customer debt, automates contact with low risk, low-level cases, and provides an integrated call handling and text messaging solution for those cases considered higher risk.
The solution is to integrate fully with QL, enabling activity records in real time, but also have the capability to integrate with other housing management systems.
The value stated on this Contract Notice includes 2 X12 month extensions and we are expecting to obtain savings by running this exercise.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
Option to extend for a further 2 x 12 months
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/RMP2B53KS2
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-029626
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 February 2025
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Voicescape Ltd
Unit 4 The Boatshed,, 22 Exchange Quays, Salford
Manchester
M5 3EQ
Country
United Kingdom
NUTS code
- UKD - North West (England)
National registration number
10440336
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £603,204 / Highest offer: £1,281,600 taken into consideration
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=939722376 GO Reference: GO-2025415-PRO-30174819
six.4) Procedures for review
six.4.1) Review body
Torus62Ltd
Helena Central, 4 Corporation Street
St Helens
WA9 1LD
Country
United Kingdom