Section one: Contracting entity
one.1) Name and addresses
London North Eastern Railway Ltd.
York
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
EPOS Replacement
Reference number
DN1239
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Provision of an Electronic Point of Sale (ePOS), to support retail and complimentary sales, in multiple sales locations primarily on train and at stations.
It is expected that the system will provide the following functionality:
• sale of retail items, inclusive of deals, promotions and discounts;
• allow payment through cash, contactless and digital wallets;
• provide options for returns and refund;
• provide the customer with a receipt printed and/or digital;
• Allow the customer to purchase through their own device;
• capture all sales and activity data;
• provide open API, enabling the exchange of data to LNER reporting servers and integration into third party systems;
• meet all compliance and security requirements including, PCI DSS and GDPR;
• capture, exchange and/or report inventory data;
• Provide reconcilable lodgement functionality;
• Capture data on all sales and stock transactions, this to include, type, location, quantity, value, etc.;
• support ‘at seat’ and ‘click and collect’ functionality.
It is a requirement that the solution be intuitive and seamless to the customer and frontline users.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Provision of an Electronic Point of Sale (ePOS), to support retail and complimentary sales, in multiple sales locations primarily on train and at stations.
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 239-592284
four.2.9) Information about termination of call for competition in the form of a periodic indicative notice
The contracting entity will not award any further contracts based on the above periodic indicative notice
Section five. Award of contract
Contract No
1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 July 2021
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
LNER
York
Country
United Kingdom