Section one: Contracting authority
one.1) Name and addresses
Accent Housing
Charlestown House, Acorn Park Industrial Estate, Charlestown
Shipley
BD17 7SW
Contact
Procurement
Telephone
+44 12740654420
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://procontract.due-north.com
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Out of Hours, Scheduled and Overflow Contact Centre Services
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
This PIN is to engage with the market only, in preparation for a potential procurement process being undertaken and it is in the early stages of development. The scope of the potential procurement is for high quality Out of Hours, Scheduled and Overflow Contact Centre Services.
Accent Housing Ltd has been providing high quality social housing for rent and sale for 50 years. Our ambition is to be recognised as a market leader for the quality of our homes and the effectiveness of our services. Further information regarding Accent may be accessed by viewing our website www.accentgroup.org
We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent’s internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access.
Accent will only consider Contractors who meet the following minimum requirements:
1) Your company must hold ISO 9001 and ISO 27001 accreditations throughout the term of the contract.
2) Does your Company meet Accent’s financial requirements based on Dun and Bradstreet Failure Score (formerly called the Financial Stress Score) is ≤ (Less than) the industry average for your contracting sector at the time of your expression of interest.
Please submit your interest by 17:00pm on the 25th June 2023 via Due North Proactis E-Sourcing Portal.
Accent reserves the right to choose its procurement route to market.
two.1.5) Estimated total value
Value excluding VAT: £200,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent’s internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £200,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
1 x 2 years
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-012345
four.2.2) Time limit for receipt of expressions of interest
Date
25 June 2023
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.5) Scheduled date for start of award procedures
31 August 2023
Section six. Complementary information
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
Royal Courts Of Justice
London
Country
United Kingdom