Scope
Reference
CA17239
Description
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations
Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.
Please respond by the 06 March 2026
The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.
AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables.
The NPTC are seeking to publish a competitive tender for a Telephone System Contract. NPTC would like to conduct a questionnaire survey.
Total value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 12 November 2026 to 11 November 2029
- Possible extension to 11 November 2031
- 5 years
Main procurement category
Services
CPV classifications
- 51300000 - Installation services of communications equipment
- 50334400 - Communications system maintenance services
- 72212511 - Desktop communications software development services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
6 March 2026
Engagement process description
The Contracting Authority will conduct the procurement in accordance with the Procurement Act 2023 and the associated regulations, ensuring compliance with the statutory objectives.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
8 May 2026
Contracting authority
NPTC Group of Colleges
- Public Procurement Organisation Number: PHXM-2376-LVTG
Neath Campus, Dwr-y-Felin Road
Neath
SA10 7RF
United Kingdom
Telephone: 01619740945
Email: a.young@thecpc.ac.uk
Region: UKL17 - Bridgend and Neath Port Talbot
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)