Section one: Contracting authority/entity
one.1) Name and addresses
NHS South East London Integrated Care Board
160 Tooley Street
London
SE1 2TZ
Contact
Joyel Shaju
Country
United Kingdom
Region code
UKI - London
NHS Organisation Data Service
QKK
Internet address(es)
Main address
https://www.selondonics.org/icb/
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Community Ear Wax Removal (Aural Care) Service
Reference number
PRJ-2248
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).
The service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.
Please note that the contract value specified in the notice is an indicative value with potential to change.
Market engagement detail:
Date: Monday 10 March 2026
Time: 10:30 to 12.00
Location: MS Teams (we will be sending the calendar invite for the event closer to the time.)
The market engagement will cover the following:
• present the proposed service model
• test deliverability
• understand workforce and supply chain capacity
• Procurement guidance and tips
Who should attend?
Any organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.
Please note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.
Registration:
Please complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:
Section six. Complementary information
six.6) Original notice reference
Notice number: 2026/S 000-014781
Section seven. Changes
seven.1) Information to be changed or added
seven.1.2) Text to be corrected in the original notice
Section number
II.1.4.
Place of text to be modified
Short description
Instead of
Text
NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).
The service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.
Please note that the contract value specified in the notice is an indicative value with potential to change.
Market engagement detail:
Date: Monday 10 March 2026
Time: 10:30 to 12.00
Location: MS Teams (we will be sending the calendar invite for the event closer to the time.)
The market engagement will cover the following:
• present the proposed service model
• test deliverability
• understand workforce and supply chain capacity
• Procurement guidance and tips
Who should attend?
Any organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.
Please note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.
Registration:
Please complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:
https://forms.office.com/e/zwHqfmk70m
Read
Text
NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).
The service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.
Please note that the contract value specified in the notice is an indicative value with potential to change.
Market engagement detail:
Date: Tuesday 10 March 2026
Time: 10:30 to 12.00
Location: MS Teams (we will be sending the calendar invite for the event closer to the time.)
The market engagement will cover the following:
• present the proposed service model
• test deliverability
• understand workforce and supply chain capacity
• Procurement guidance and tips
Who should attend?
Any organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.
Please note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.
Registration:
Please complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:
https://forms.office.com/e/zwHqfmk70m
Section number
II.2.4
Place of text to be modified
Description of the procurement
Instead of
Text
NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).
The service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.
The provider will be required to deliver:
Clinical care
- otoscopic examination and assessment
- clinical suitability assessment
- identification of red-flag symptoms and escalation
- advice regarding conservative management
- ear wax removal using micro-suction
- manual removal techniques where clinically appropriate
Access and delivery
- community clinic provision across all six boroughs
- accessible booking and communication arrangements
- reasonable adjustments for patients with additional needs
- domiciliary visits for eligible housebound patients and care home residents
Pathway management
- referral acceptance via e-RS or authorised referrers
- communication with referring GP
- onward referral to audiology or ENT services where clinically indicated
- agreed escalation protocols
Quality and governance
- named clinical lead
- safeguarding processes
- infection prevention and control compliance
- incident reporting and patient safety arrangements
- activity and performance reporting
Please note that the contract value specified in the notice is an indicative value with potential to change.
Market engagement detail:
Date: Monday 10 March 2026
Time: 10:30 to 12.00.
Location: MS Teams (we will be sending the calendar invite for the event closer to the time.)
The market engagement will cover the following:
• present the proposed service model
• test deliverability
• understand workforce and supply chain capacity
• Procurement guidance and tips
Who should attend?
Any organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.
Please note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.
Registration:
Please complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:
https://forms.office.com/e/zwHqfmk70m
Read
Text
NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).
The service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.
The provider will be required to deliver:
Clinical care
- otoscopic examination and assessment
- clinical suitability assessment
- identification of red-flag symptoms and escalation
- advice regarding conservative management
- ear wax removal using micro-suction
- manual removal techniques where clinically appropriate
Access and delivery
- community clinic provision across all six boroughs
- accessible booking and communication arrangements
- reasonable adjustments for patients with additional needs
- domiciliary visits for eligible housebound patients and care home residents
Pathway management
- referral acceptance via e-RS or authorised referrers
- communication with referring GP
- onward referral to audiology or ENT services where clinically indicated
- agreed escalation protocols
Quality and governance
- named clinical lead
- safeguarding processes
- infection prevention and control compliance
- incident reporting and patient safety arrangements
- activity and performance reporting
Please note that the contract value specified in the notice is an indicative value with potential to change.
Market engagement detail:
Date: Tuesday 10 March 2026
Time: 10:30 to 12.00.
Location: MS Teams (we will be sending the calendar invite for the event closer to the time.)
The market engagement will cover the following:
• present the proposed service model
• test deliverability
• understand workforce and supply chain capacity
• Procurement guidance and tips
Who should attend?
Any organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.
Please note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.
Registration:
Please complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:
https://forms.office.com/e/zwHqfmk70m
seven.2) Other additional information
Market engagement date was written as Monday 10 March 2026. This was an error.
Correct market engagement date is: Tuesday 10 March 2026.