Section one: Contracting authority
one.1) Name and addresses
Care Quality Commission
Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
Contact
Commercial & Contracts Team
commercialcontracts@cqc.org.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHS Patient Survey Approved Contractor Framework
Reference number
CQC I&D 038
two.1.2) Main CPV code
- 79300000 - Market and economic research; polling and statistics
two.1.3) Type of contract
Services
two.1.4) Short description
A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed.
Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to:
• ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals;
• process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis;
• ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity;
• ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement;
• work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme.
As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £8,000,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79311300 - Survey analysis services
- 79311200 - Survey conduction services
- 79311000 - Survey services
- 79311210 - Telephone survey services
- 79311100 - Survey design services
- 79315000 - Social research services
- 79320000 - Public-opinion polling services
- 79310000 - Market research services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
England
two.2.4) Description of the procurement
This procurement was undertaken following an open procedure process.
The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months.
Total Awarded Value is the maximum of all charges including all optional contract extensions.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 90
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Price / Weighting: 0
two.2.11) Information about options
Options: Yes
Description of options
Option to extend for up to a further 24 months for a total framework term of 48 months including optional extension.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-006178
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 May 2023
five.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
IQVIA UK
3 Forbury Place, 23 Forbury Road
Reading
RG1 3JH
Country
United Kingdom
NUTS code
- UKJ1 - Berkshire, Buckinghamshire and Oxfordshire
National registration number
03022416
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £8,000,000
Lowest offer: £8,000,000 / Highest offer: £8,000,000 taken into consideration
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 May 2023
five.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
PICKER INSTITUTE EUROPE
Suite 6, Fountain House John Smith Drive
Oxford
OX4 2JY
Telephone
+44 1865208147
Country
United Kingdom
NUTS code
- UKJ14 - Oxfordshire
National registration number
03908160
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £8,000,000
Lowest offer: £8,000,000 / Highest offer: £8,000,000 taken into consideration
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 May 2023
five.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
EXPLAIN MARKET RESEARCH LIMITED
The Core Bath Lane, Newcastle Helix
Newcastle upon Tyne
NE4 5TF
Telephone
+44 1912615261
Country
United Kingdom
NUTS code
- UKC22 - Tyneside
National registration number
02880683
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £8,000,000
Lowest offer: £8,000,000 / Highest offer: £8,000,000 taken into consideration
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 May 2023
five.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Patient Perspective Ltd.
5 South Parade, Summertown
Oxford
OX2 7JL
Telephone
+44 1865205100
Country
United Kingdom
NUTS code
- UKJ14 - Oxfordshire
National registration number
05725898
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £8,000,000
Lowest offer: £8,000,000 / Highest offer: £8,000,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court (Technology and Construction Court)
Rolls Building, Fetter Lane
London
EC4A 1NL
Country
United Kingdom
Internet address
https://www.gov.uk/courts-tribunals/technology-and-construction-court