Scope
Reference
CAV-DIR (25-26) 253
Description
This contract covers the provision of Tecan’s Te Care Complete maintenance service for the FREEDOM EVO 100 system used within Cardiff & Vale University Health Board. The equipment is essential to the delivery of clinical diagnostic services, and continued manufacturer led maintenance is required to ensure reliability, rapid fault resolution, and access to specialist technical expertise. Tecan provides timely availability of Original Equipment Manufacturer (OEM) parts, qualified field service engineers, and software troubleshooting support, all of which are critical to maintaining safe and uninterrupted laboratory operations.
The agreement will be awarded through a Transparency Notice, in line with procurement legislation, to formally notify the market of the Health Board’s intention to award a direct contract. This route is appropriate due to the specialist and proprietary nature of the equipment, which limits the maintenance service to the original manufacturer.
Contract 1. MAINTENANCE & CORRECTIVE SERVICE OF FREEDOM EVO
Supplier
Contract value
- £60,102 excluding VAT
- £72,122.40 including VAT
Below the relevant threshold
Earliest date the contract will be signed
6 March 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- 3 years
Main procurement category
Services
CPV classifications
- 50400000 - Repair and maintenance services of medical and precision equipment
Contract locations
- UKL22 - Cardiff and Vale of Glamorgan
Procedure
Procedure type
Below threshold - without competition
Supplier
Tecan UK Ltd
- Public Procurement Organisation Number: PBYZ-2364-XBRT
Theale Court, 11-13 High Street
Reading
RG7 5AH
United Kingdom
Email: info@tecan.com
Region: UKJ11 - Berkshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. MAINTENANCE & CORRECTIVE SERVICE OF FREEDOM EVO
Contracting authority
Cardiff and Vale University Health Board
- Public Procurement Organisation Number: PPPR-7969-BTJG
Woodland House Maes y Coed Road
Cardiff
CF14 4HH
United Kingdom
Contact name: Nicola Williams
Telephone: +442921500649
Email: Nicola.williams33@wales.nhs.com
Website: http://nwssp.nhs.wales/ourservices/procurement-services/
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NHS Wales Shared Services Partnership (hosted by Velindre University NHS Trust)
Summary of their role in this procurement: NHS Wales Shared Services Partnership (NWSSP), hosted by Velindre University NHS Trust, provides essential shared services across NHS Wales, supporting Health Boards and Trusts with high‑quality administrative, technical, and professional functions that help deliver efficient, customer‑focused operations for the wider NHS system.
- Public Procurement Organisation Number: PXWV-6492-CGMN
4-5 Charnwood Court Heol Billingsley
Cardiff
CF15 7QZ
United Kingdom
Region: UKL15 - Central Valleys