Section one: Contracting authority
one.1) Name and addresses
Essex County Council
County Hall, Market Road
Chelmsford
CM1 1QH
Contact
Mr Mark Glenister
Telephone
+44 3330136379
Country
United Kingdom
Region code
UKH3 - Essex
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CO0169 Contact Centre and Telephony Services
Reference number
DN633412
two.1.2) Main CPV code
- 32000000 - Radio, television, communication, telecommunication and related equipment
two.1.3) Type of contract
Supplies
two.1.4) Short description
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.
Inbound and outbound telephony calls via MS Teams (call charges).
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,840,053
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH3 - Essex
two.2.4) Description of the procurement
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.
Inbound and outbound telephony calls via MS Teams (call charges).
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 20
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 70
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Call-off contract from a framework (CCS Network Services 2 - RM3808)
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
CO0169
Title
CO0169 Contact Centre and Telephony Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
22 February 2023
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Daisy Corporate Services trading Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR
Nelson
BB9 5SR
Country
United Kingdom
NUTS code
- UKH3 - Essex
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £3,126,000
Total value of the contract/lot: £2,840,053
five.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 80 %
Short description of the part of the contract to be subcontracted
Contact Centre implementation and support
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
Strand London WC2A 2LL
London
WC2A 2LL
Country
United Kingdom