Section one: Contracting authority
one.1) Name and addresses
THE CHILTERN RAILWAY COMPANY LIMITED
Doxford International Business Park
Sunderland
SR33XP
Contact
Beverley Hoskyn
procurement@chilternrailways.co.uk
Country
United Kingdom
Region code
UKC23 - Sunderland
Companies House
03007939
Internet address(es)
Main address
Buyer's address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://secure.marketdojo.com/events/129782/documents
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://secure.marketdojo.com/events/129782/documents
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://secure.marketdojo.com/users/confirmation?confirmation_token=nz4vEDssi6-yjAFizWd1
one.4) Type of the contracting authority
Other type
Private
one.5) Main activity
Other activity
Train Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Ticketless Travel Survey Methodology (TTSM)
Reference number
129782
two.1.2) Main CPV code
- 63711000 - Support services for railway transport
two.1.3) Type of contract
Services
two.1.4) Short description
Chiltern Railways has a requirement to for Ticketless Travel Survey Methodology (TTSM)
As part of the National Rail Contract (NRC) Chiltern is required to carry out Ticketless Travel Surveys in each Ticketless Travel Survey Period in accordance with an agreed Ticketless Travel Survey Methodology.
two.1.5) Estimated total value
Value excluding VAT: £120,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
- UKI - London
- UKJ - South East (England)
Main site or place of performance
In order to ensure robust sampling across different lines of route, times of day, days of week, Chiltern adopts a matrix of 6 time-periods
(am peak, inter-peak, pm peak, evening, Sat, Sun) across 5 routes (Amersham (Metropolitan line services), Birmingham (services between London Marylebone and the West Midlands), Midlands local flows, Oxford (services between Oxford and London Marylebone), Wycombe (services between Aylesbury and London Marylebone via High Wycombe).
two.2.4) Description of the procurement
This document is to be read in conjunction with the Agreement for Supply of Ticketless Travel Survey Methodology (TTSM).
The Supplier shall provide the following Services:
As part of the National Rail Contract (NRC) Chiltern is required to carry out Ticketless Travel Surveys in each Ticketless Travel Survey Period in accordance with an agreed Ticketless Travel Survey Methodology. The outputs of each Ticketless Travel Survey will include a "Revenue at Risk Rate", which is defined as follows:
"for any Ticketless Travel Survey Period, that proportion (expressed as a percentage to three decimal places) of revenue estimated by the Ticketless Travel Surveys conducted within that Ticketless Travel Survey Period to be associated with passengers travelling on the Passenger Services without a valid ticket or other valid permission to travel".
The survey contractor shall be required to propose a detailed survey plan and share a copy of a redacted example of a previous plan to CRCL, to demonstrate how the expected levels of sampling are to be achieved.
The supplier shall also share their survey methodology with the CRCL to ensure that it aligns with the
In accordance with the DFT preferred methodology, Chiltern shall target a minimum sample size of 20,000.
In order to ensure robust sampling across different lines of route, times of day, days of week, Chiltern adopts a matrix of 6 time-periods. In each route / time 'bucket' 300 observations shall be targeted (however, this will not always possible, given the unpredictability of demand levels at route / time level).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £120,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Tenders will be checked to assess whether they are complete and conform to the requirements of the ITT to ensure that there is no matter which would prevent Chiltern Railways lawfully entering a binding contract with the Bidder. Not complete or inconsistent, vague or ambiguous, or material deviations from the requirements in this ITT, will mean Chiltern Railways:
a) can where necessary and appropriate, seek specific clarification from the Bidder;
b) reserves the right to reject the Tender if the omissions, ambiguities, inconsistencies or vagaries are considered by Chiltern Railways to be substantial and/or material such that specific clarification sought under the first bullet point is not possible or very unlikely to resolve the issue.
The Bidder is to base their response on and agree to the Terms and Conditions. The Term and Conditions are suitable for the Services and set out the terms on which Chiltern will contract. No comments or amendments on the Terms and Conditions are permitted. Bidders must confirm the acceptance of the Terms and Conditions and CRCL policies included in ITT.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
7 June 2024
Local time
3:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
10 June 2024
Local time
10:00am
Place
THE CHILTERN RAILWAY COMPANY LIMITED
Melcombe Place
Marylebone Station, London NW1 6JJ
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Chiltern Railways Company Limited
Marylebone Station, Melcombe Place,
London
NW1 6JJ
Country
United Kingdom