Section one: Contracting authority/entity
one.1) Name and addresses
Melton Borough Council
Melton
LE13 1GH
Contact
Amy Myers
Country
United Kingdom
NUTS code
UKF22 - Leicestershire CC and Rutland
Internet address(es)
Main address
http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Melton Borough Council Tender for Customer Engagement and Self Service Platform
Reference number
DN403305
two.1.2) Main CPV code
- 48445000 - Customer Relation Management software package
two.1.3) Type of contract
Supplies
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKF22 - Leicestershire CC and Rutland
two.2.4) Description of the procurement at the time of conclusion of the contract:
Cloud-based customer engagement software as a service.
An IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public. The solution should provide a single, easily viewable personal record. It should fully integrate with back-office systems, minimising human intervention for transactional demands, to provide an exemplary customer service and a cost effective and efficient solution for MBC.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
60
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2019/S 219-537936
Section five. Award of contract/concession
Contract No
MBC CRM
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
16 October 2019
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
IEG4 Ltd
Queens Court, Wilmslow Road
Alderley Edge
SK9 7QD
Country
United Kingdom
NUTS code
- UKF22 - Leicestershire CC and Rutland
The contractor/concessionaire is an SME
Yes
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £482,500
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Melton Borough Council
Parkside, Station Approach, Burton Street
Melton Mowbray
LE13 1GH
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Precise information on deadline(s) for review procedures:
The Council will incorporate a minimum 10 day standstill period at the point of notification of the decision to award the contract. The decision notice will incorporate the award criteria, the reasons for the decision, the reasons (if any) why a tenderer did not meet any specification, the identity of the successful tenderer(s) and a precise statement of when the standstill period is expected to end. Any appeal or challenge against the award decision must be communicated to the address stated in I.1) above within the standstill period. If an appeal or challenge to award the contract has not been successfully resolved the Public Contracts Regulations 2015 (As Amended) provide for aggrieved parties to take action in the High Court. Any such action must be brought promptly (generally within 30 days, although this time period may be extended to 3 months in certain circumstances). Where a legal challenge is made after the contract has been entered into then that contract could be declared ineffective and/or shortened and/or a fine imposed by the Court.
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 48445000 - Customer Relation Management software package
seven.1.3) Place of performance
NUTS code
- UKF22 - Leicestershire CC and Rutland
seven.1.4) Description of the procurement:
The parties wish to align the services provided with the standard G-Cloud 12 Service Descriptions for the products that are implemented. There is no change proposed to the contract terms and conditions.
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
60
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£482,500
seven.1.7) Name and address of the contractor/concessionaire
IEG4 Ltd
Queens Court, Wilmslow Road
Alderley Edge
SK9 7QD
Country
United Kingdom
NUTS code
- UKF22 - Leicestershire CC and Rutland
The contractor/concessionaire is an SME
Yes
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
The parties wish to align the services provided with the standard G-Cloud 12 Service Descriptions for the products that are implemented. There is no change proposed to the contract terms and conditions.
seven.2.2) Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee.
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
Enhancements to already implemented products for the benefit of the resident and officers that were outside of the existing contract. By aligning with the services within the standard G-Cloud 12 service descriptions has allowed for the enhancements whilst also ensuring that storm integration is delivered as a core element of the contract.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £482,500
Total contract value after the modifications
Value excluding VAT: £482,500