Section one: Contracting authority
one.1) Name and addresses
London Borough of Ealing
Ealing Council, Perceval House, 14/16 Uxbridge Road
Ealing
W5 2HL
Contact
Andrew Shorter
Telephone
+44 2088255000
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CH232455 - Consultancy Services for Healthy Homes Ealing Services
Reference number
DN666771
two.1.2) Main CPV code
- 71314000 - Energy and related services
two.1.3) Type of contract
Services
two.1.4) Short description
The London Borough of Ealing (“the Authority”), is conducting an Open procurement process for the delivery of Ealing Council’s fuel poverty reduction service, Healthy Homes Ealing.
It is intended that the contract shall be for an initial term of 2 years, with the option to extend for a further 1 year. The approximate annual value of the contract is £129,244 - £169,231.5 and the total value is £467,707.00 (excl. VAT) including any extension options, if applicable. Bids above the value set out here will not be considered.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 71314000 - Energy and related services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
The London Borough of Ealing (“the Authority”), is conducting an Open procurement process for the delivery of Ealing Council’s fuel poverty reduction service, Healthy Homes Ealing.
It is intended that the contract shall be for an initial term of 2 years, with the option to extend for a further 1 year. The approximate annual value of the contract is £129,244 - £169,231.5 and the total value is £467,707.00 (excl. VAT) including any extension options, if applicable. Bids above the value set out here will not be considered.
Within this two-year period, the contract contains provision for the delivery of high quality, in-home, energy consultations to at least 1,000 eligible Ealing residents, whilst also delivering energy advice to 3,000 Ealing residents.
Delivery of this contract means fulfilling the core elements of this service, which include:
• Provision of high-quality, in-home, energy consultations to vulnerable Ealing residents
• Management of the freephone telephone advice line. Provide free, impartial, energy advice to all Ealing residents
• Refer and signpost Ealing residents into relevant emergency support tools, as well as national and regional energy efficiency programmes for further support.
• Install small energy efficiency measures in Ealing homes to reduce energy loss and improve comfort.
Further details on these core elements is provided in the service Specification.
The winning contractor will be required to maintain the Healthy Homes Ealing freephone telephone advice line from Monday – Friday between 9am – 5pm. Delivery of this will require:
• Undertaking checks to clarify resident eligibility for an in-home consultation.
• Undertaking checks to clarify resident eligibility for available grant support (local and national).
• Provide energy advice and signpost residents to referral partners or Council-approved energy efficiency/ECO suppliers.
• Provide referrals to council and external services, where appropriate.
• Assist with tariff switching, depending on market conditions.
If eligible, winning contractor will be required to provide an in-home energy consultation within two weeks (ten working days) of initial referral. An in-home consultation will include, but not be limited to, the following:
• An assessment of the resident’s fuel poverty status and actual energy usage, using a tool developed for this purpose e.g., NEA’s fuel poverty assessment tool.
• An assessment of the resident’s eligibility and suitability for measures under ECO and other support
• Check heating system controls are set appropriately and show the resident how to use the controls, programme smart thermostats, etc.
• Fit small energy efficiency measures such as draught protectors around doors and windows, that produce an immediate improvement to comfort.
• Provide a comfort pack (one per household) where appropriate.
The winning tenderer will be required to report on a number of KPIs set by the London Borough of Ealing on a monthly basis to track fuel poverty reduction in the borough, resident satisfaction, and delivery performance.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 65
Quality criterion - Name: Social Value / Weighting: 5
Price - Weighting: 30
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
The Council may extend the term of this Contract by a further period of up to one (1) year (the Extension Period). If the Council wishes to extend this Contract, it shall give the Consultant at least three one (13) months’ written notice of such intention before the End Date set out in Condition 3.1. If the Council gives such notice, the End Date will be extended by the period set out in the notice.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
23 June 2023
Local time
4:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
23 June 2023
Local time
4:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
High Court, Royal Courts of Justice
London
WC2A 2LL
Country
United Kingdom