Contract

Customer Relationship Management System

  • The North Yorkshire Council

UK7: Contract details notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2025/S 000-014605

Procurement identifier (OCID): ocds-h6vhtk-050176

Published 11 April 2025, 1:16pm



Scope

Reference

68417

Description

Support Services for Customer Relationship

Management System


Contract 1

Supplier

Contract value

  • £164,523.29 excluding VAT
  • £197,427.94 including VAT

Below the relevant threshold

Date signed

17 March 2025

Contract dates

  • 1 April 2025 to 31 March 2026
  • Possible extension to 30 November 2026
  • 1 year, 8 months

Description of possible extension:

one 8 month extension available.

Main procurement category

Goods

CPV classifications

  • 48445000 - Customer Relation Management software package

Contract locations

  • UKC - North East (England)
  • UKD - North West (England)
  • UKE - Yorkshire and the Humber
  • UKF - East Midlands (England)
  • UKG - West Midlands (England)
  • UKH - East of England
  • UKI - London
  • UKJ - South East (England)
  • UKK - South West (England)

Procedure

Procedure type

Below threshold - unknown


Supplier

Boxxe Limited

Eboracum Way

York

YO31 7RE

United Kingdom

Region: UKE21 - York

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Contract 1


Contracting authority

The North Yorkshire Council

  • Public Procurement Organisation Number: PNXY-8263-XCNL

County Hall, Racecourse Lane

Northallerton

DL7 8AD

United Kingdom

Region: UKE22 - North Yorkshire CC

Organisation type: Public authority - sub-central government