Section one: Contracting authority
one.1) Name and addresses
The Trustees of The British Museum
The British Museum, Great Russell Street
London
WC1B 3DG
Telephone
+44 02073238264
Country
United Kingdom
NUTS code
UKI - London
National registration number
United Kingdom
Internet address(es)
Main address
https://www.britishmuseum.org/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-London:-Event-services./V673C5EV8Y
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
British Museum Ticketing System
Reference number
BM.21.014
two.1.2) Main CPV code
- 79952000 - Event services
two.1.3) Type of contract
Services
two.1.4) Short description
The British Museum seeks to award a contract to deliver a ticketing solution to support the rapidly changing needs of our customers and visitors, and to maximise revenue potential by securing the most cost-effective and fit-for-purpose system.
The main goals driving the project are to:
1.Ensure business continuity by providing a robust, resilient, and reliable ticketing service
2.Increase profitability through a variety of means, such as enabling Gift Aid, improving donations functionality, and enable different types of cross-sales
3.Improve the customer experience to support the above, and to provide an excellent experience
two.1.5) Estimated total value
Value excluding VAT: £1
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79952100 - Cultural event organisation services
- 48110000 - Point of sale (POS) software package
- 48481000 - Sales or marketing software package
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
Founded in 1753, the British Museum was the first national public museum in the world. The collection tells the stories of cultures across the world, from the dawn of human history, over two million years ago, to the present. Objects range from the earliest tools made by humans and treasures from the ancient world to more recent acquisitions from Africa, Oceania and the Americas, the Middle East, Asia and Europe, as well as the national collections of prints and drawings, and coins and medals. In addition to work in London, the Museum takes part in an extensive programme of loans, tours and collaborative work, both across the UK and throughout the world.
The British Museum is one of the most visited attractions in the UK with visitor numbers of c. 6 million per annum prior to COVID-19. It is open 362 days per year, for a minimum of 7 hours and a maximum of 13 hours per day.
The Museum seeks to award a contract to deliver and maintain a ticketing solution to support the rapidly changing needs of our customers and visitors, and to maximise revenue potential with a cost-effective and fit-for-purpose ticketing system.
The main goals driving the project are to:
1.Ensure business continuity by providing a robust, resilient, and reliable ticketing service
2.Increase profitability through a variety of means, such as enabling Gift Aid, improving donations functionality, and enable different types of cross-sales
3.Improve the customer experience to support the above, and to provide an excellent experience
The following is in-scope for the current project, and must be delivered
•An online ticketing platform
•An onsite point-of-sale (POS) ticketing solution for selling, paying, printing, and scanning
•A box office call centre solution
•Ability to take sales at the cloakroom
•Ability to sell Membership as a product onsite POS (not manage Membership, see out of scope items below)
•A payment service provider (PSP) solution for onsite, box office call centre, and online platform
•A backend ticketing solution inclusive of a reporting suite
•Resiliency for onsite sales in case of internet outage or unavailability of the ticketing platform
•Integrations to the Museum’s finance system Agresso, and e-mail marketing system Upland Adestra through the Museum’s Integration Hub (Museum staff to develop integrations)
•Migration of data from the current ticketing system into the new solution
•Multi-factor authentication for offsite access
•A test environment of the solution
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
The Contract will be for an initial three year period with options for up to two further one year extensions, subject to satisfactory performance, the maximum potential duration will be five years.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
30 July 2021
Local time
1:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
30 July 2021
Local time
1:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Event-services./V673C5EV8Y
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/V673C5EV8Y
GO Reference: GO-2021625-PRO-18464386
six.4) Procedures for review
six.4.1) Review body
High Court
Strand
London
WC2A 2LL
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Chartered Institute of Arbitrators
12 Bloomsbury Square
London
WC1A 2LP
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The Museum will incorporate a minimum 10 calendar day standstill period at the point information on award of the contract is communicated to tenderers. Appeals must be lodged in accordance with the Public Contracts Regulations 2015 (SI 2015 No 102) as amended