Section one: Contracting authority
one.1) Name and addresses
Halton Borough Council
Municipal Building
Widnes
WA87QF
Contact
Pauline Lowe
Telephone
+44 1515118369
Country
United Kingdom
Region code
UKD71 - East Merseyside
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre Telephony - Anywhere 365 Call-Off Agreement
Reference number
DN771237
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Contact Centre Telephony - Anywhere 365 Call-Off Agreement via Framework
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £317,554.81
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKD71 - East Merseyside
two.2.4) Description of the procurement
Contact Centre Telephony - Anywhere 365 Call-Off Agreement via Framework
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Direct Award for Contact Centre Telephony - Anywhere 365 Call-Off Agreement via NHS Shared Business Services (SBS/19/AB/WAB/9411) Link: IT Solutions 2
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 March 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Phoenix Software Limited
Blenheim House, York Road, Pocklington
York
YO42 1NS
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
02548628
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £317,554.81
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Mark Reaney
Halton Borough Council, Municipal Buildings, Kingsway
Widnes
WA8 7QF
Country
United Kingdom