Section one: Contracting authority
one.1) Name and addresses
Nottingham Community Housing Association
12-14 Pelham Rd, Sherwood Rise,
Nottingham
NG5 1AP
Telephone
+44 7773663381
Country
United Kingdom
NUTS code
UKF - East Midlands (England)
Internet address(es)
Main address
https://in-tendhost.co.uk/ncha/aspx/Home
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Insight
Reference number
NCHA-P-0042
two.1.2) Main CPV code
- 79342310 - Customer survey services
two.1.3) Type of contract
Services
two.1.4) Short description
Nottingham Community Housing Association (NCHA) is seeking tenders from suitably experienced and qualified entities (the 'Tenderer') for inclusion on a contract for the delivery of customer insight.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £275,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
two.2.3) Place of performance
NUTS codes
- UKF - East Midlands (England)
two.2.4) Description of the procurement
Services to provide customer surveys and analysis
two.2.5) Award criteria
Cost criterion - Name: Value / Weighting: 60
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-006829
Section five. Award of contract
Title
Customer Insight
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 May 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Smoke Customer Intelligence
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £275,000
Total value of the contract/lot: £249,875.9
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NCHA Procurement
Nottingham
Country
United Kingdom