Scope
Reference
DN799484
Description
Liverpool City Region Combined Authority (LCRCA) is preparing to implement bus franchising across the region, with the first franchised services scheduled to commence on 6 September 2026. As part of this transformation, LCRCA requires a robust, scalable and data-driven approach to contract management, payments and performance monitoring, with the system required to provide consistent, high-quality data across all operators, routes and reporting periods.
LCRCA requires a modern, cloud-based, fully auditable system that delivers end-to-end management of franchise contracts and ensures accurate, repeatable and reliable calculation of operator payments. The CMS and PPC (Payment Performance Calculator)
must give LCRCA and franchise operators a clear, shared view of live performance, contractual obligations, lost mileage, variations, KPI outcomes and payment adjustments.
The solution must reduce manual intervention, increase operational efficiency, and support the delivery of a consistent, region-wide performance framework that helps improve service quality, reliability and customer experience.
Contract 1
Supplier
Contract value
- £1,392,000 including VAT
Above the relevant threshold
Award decision date
16 February 2026
Date assessment summaries were sent to tenderers
17 February 2026
Standstill period
- End: 26 February 2026
- 8 working days
Earliest date the contract will be signed
9 March 2026
Contract dates (estimated)
- 10 March 2026 to 9 March 2031
- Possible extension to 9 March 2033
- 7 years
Description of possible extension:
The Authority may, by giving the Supplier not less than 14 days' written notice prior to expiry of the Initial Term, request the extension of this agreement in respect of the whole (or part) of the Services and on the same terms mutatis mutandis, for two periods of up to 12 months' each from the day following expiry of the Initial Term.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKD7 - Merseyside
Information about tenders
- 4 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
netBI Pty Ltd
- Public Procurement Organisation Number: PTHR-3778-DQNP
Suite 2A, Level 2, 143 Coronation Drive
Milton QLD
4064
Australia
Email: tenders@netbi.com.au
Website: http://netbi.com.au
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Liverpool City Region Combined Authority
- Public Procurement Organisation Number: PNDZ-8253-CJJM
1 Mann Island
Liverpool
L3 1BP
United Kingdom
Region: UKD72 - Liverpool
Organisation type: Public authority - sub-central government