Scope
Reference
PRJ_30740
Description
WCC Housing Needs Integrated Singles and Outreach Services
The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council’s Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach.
The Integrated Singles and Outreach Services will be procured in three (3) Lots:
Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.
Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.
Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority’s services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in’s and confidential meetings
The estimated commencement date of this contract is 01/03/2026. The estimated service commencement date is 01/04/2026. The initial term of the contract is 3 years. The Contract may, at the Authority’s discretion, be extended for a further period of up to an aggregate of four (4) years, with a total contract period of seven years (calculated from the Service Commencement Date), expiring no later than 31 March 2033.
During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with the Contract.
Detailed tender opportunity can be found in the Invitation to tender and specification viewed via https://wcc.ukp.app.jaggaer.com/go/99444972019BFAD3ECBC
Lot 1. Assertive Outreach Service
Description
Assertive Outreach Service to build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.
Lot 2. First Contact Team
Description
The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.
Lot 3. Hub Support Team
Description
The Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings.
Contract 1. CONTRACT FOR THE PROVISION OF INTEGRATED SINGLES AND OUTREACH SERVICES LOT 1 – ASSERTIVE OUTREACH SERVICE AND LOT 2 – FIRST CONTACT TEAM
Lots
Lot 1. Assertive Outreach Service
Lot 2. First Contact Team
Supplier
Contract value
- £13,777,297 excluding VAT
- £16,532,756.40 including VAT
Above the relevant threshold
Award decision date
29 January 2026
Date assessment summaries were sent to tenderers
29 January 2026
Standstill period
- End: 27 February 2026
- 9 working days
Earliest date the contract will be signed
28 February 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2033
- 7 years
Description of possible extension:
Maximum additional extension for up to 4 years
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
The contract includes an optional right for the Authority to vary the contract value by up to 25% of the total possible 7‑year contract value to permit. additional services during the term, subject to governance approvals and available budget, as set out in the tender documents.
CPV classifications
- 85320000 - Social services
- 70333000 - Housing services
Contract locations
- UK - United Kingdom
Contract 2. CONTRACT FOR THE PROVISION OF INTEGRATED SINGLES AND OUTREACH SERVICES LOT 3 – HUB SUPPORT TEAM
Lots
Lot 3. Hub Support Team
Supplier
Contract value
- £6,999,993.11 excluding VAT
- £8,399,991.73 including VAT
Above the relevant threshold
Award decision date
29 January 2026
Date assessment summaries were sent to tenderers
29 January 2026
Standstill period
- End: 27 February 2026
- 9 working days
Earliest date the contract will be signed
28 February 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2033
- 7 years
Description of possible extension:
Maximum additional extension for up to 4 years.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
The contract includes an optional right for the Authority to vary the contract value by up to 25% of the total possible 7‑year contract value to permit.
CPV classifications
- 85320000 - Social services
- 70333000 - Housing services
Contract locations
- UK - United Kingdom
Information about tenders
Lot 1. Assertive Outreach Service
- 3 tenders received
- 2 tenders assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 2 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lot 2. First Contact Team
- 1 tender received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Lot 3. Hub Support Team
- 1 tender received
- 1 tender assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Light touch
Suppliers
Passage 2000 (The Passage)
- Companies House: 03885593
St Vincent's Centre, Carlisle Place
London
SW1P 1NL
United Kingdom
Email: info@passage.org.uk
Region: UKI32 - Westminster
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 2. CONTRACT FOR THE PROVISION OF INTEGRATED SINGLES AND OUTREACH SERVICES LOT 3 - HUB SUPPORT TEAM
St Mungo Community Housing Association ("St Mungo's")
- Companies House: 08225808
5th Floor, 3 Thomas More Square, Tower Hill
London
E1W 1YW
United Kingdom
Email: info@mungos.org
Region: UKI42 - Tower Hamlets
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. CONTRACT FOR THE PROVISION OF INTEGRATED SINGLES AND OUTREACH SERVICES LOT 1 - ASSERTIVE OUTREACH SERVICE AND LOT 2 - FIRST CONTACT TEAM
The Connection at St Martin in the Fields
- Companies House: 03852519
245 Gray's Inn Road
London
WC1X 8QY
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Contracting authority
Westminster City Council
- Public Procurement Organisation Number: PJVD-6261-BPPJ
64 Victoria Street
London
SW1E 6QP
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - sub-central government