Section one: Contracting authority
one.1) Name and addresses
Historic Royal Palaces
Hampton Court Palace
Surrey
KT8 9AU
Contact
Rebecca OMeara
Telephone
+44 3333206000
Country
United Kingdom
Region code
UKJ - South East (England)
Internet address(es)
Main address
one.4) Type of the contracting authority
Other type
Independent Charity
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Historic Royal Palaces Digital Visitor Guide Content
Reference number
HRP6568
two.1.2) Main CPV code
- 92500000 - Library, archives, museums and other cultural services
two.1.3) Type of contract
Services
two.1.4) Short description
We will be running a tender process with the intention of establishing Framework Agreements for the provision of content for our existing Digital Visitors Guide (DVG).
The DVG provides audio and visual content on a mobile device in multiple languages, including British Sign Language. DVGs also offer specialist Audio Described tours (in English-only) for blind and partially sighted visitors.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £300,000
two.2) Description
two.2.1) Title
General Content Production
Lot No
Lot: 1
two.2.2) Additional CPV code(s)
- 79530000 - Translation services
- 79540000 - Interpretation services
- 63514000 - Tourist guide services
- 63513000 - Tourist information services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
Content production for HRP’s existing Digital Visitor Guide in English and multiple languages. This is to include script writing, translation (where appropriate), and production.
Current languages offered across HRPs sites are: Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language. Content production may also include Audio Described tours. Specialist services can be sub-contracted where necessary.
two.2.5) Award criteria
Quality criterion - Name: Technical Criteria / Weighting: 50
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Commercial Criteria / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/GP5TY524A9
two.2) Description
two.2.1) Title
Content Production: British Sign Language
Lot No
Lot: 2
two.2.2) Additional CPV code(s)
- 79530000 - Translation services
- 79540000 - Interpretation services
- 63513000 - Tourist information services
- 63514000 - Tourist guide services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
Production of British Sign Language tours for HRP’s existing Digital Visitor Guide.
two.2.5) Award criteria
Quality criterion - Name: Technical Criteria / Weighting: 50
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Commercial Criteria / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Content Production: Audio Described
Lot No
Lot: 3
two.2.2) Additional CPV code(s)
- 79530000 - Translation services
- 79540000 - Interpretation services
- 63513000 - Tourist information services
- 63514000 - Tourist guide services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
Production of Audio Described tours for HRP’s existing Digital Visitor Guide.
two.2.5) Award criteria
Quality criterion - Name: Technical Criteria / Weighting: 50
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Commercial Criteria / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-016462
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Contract No
7085
Lot No
12
Title
DVG Content Lot 1 and Lot 2 Content Production and BSL
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
7 March 2025
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Advanced Thinking Systems Ltd (t/a ATS Heritage)
100 Nest Business Park, Martin Road, Havant
Hants
PO9 5TL
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02990563
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £270,000
Total value of the contract/lot: £270,000
Section five. Award of contract
Contract No
7084
Lot No
3
Title
DVG Content Lot 3 Audio Description (AD)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 February 2025
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Smartify CIC
12 Frobisher Road
London
N8 0NS
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
09903509
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £30,000
Total value of the contract/lot: £30,000
Section five. Award of contract
Contract No
7086
Lot No
1
Title
DVG Content Lot 1 Content Production
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
31 March 2025
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Imagineear Ltd
The Blomfield Rooms, Fulham Palace, Bishop’s Avenue
London
SW6 6EA
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
06887633
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £240,000
Total value of the contract/lot: £240,000
Section six. Complementary information
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=917205384 GO Reference: GO-202549-PRO-30093143
six.4) Procedures for review
six.4.1) Review body
Historic Royal Palaces
Hampton Court Palace
East Molesey
KT8 9AU
Country
United Kingdom