Section one: Contracting authority/entity
one.1) Name and addresses
NORTH HERTFORDSHIRE DISTRICT COUNCIL
Gernon Road
LETCHWORTH
SG63JF
Contact
The procurement officer
procurement.team@north-herts.gov.uk
Telephone
+44 1462474000
Country
United Kingdom
Region code
UKH23 - Hertfordshire
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
Buyer's address
http://www.supplyhertfordshire.uk/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Hertfordshire Telecare Response Service
Reference number
NHDC ST202303-04
two.1.2) Main CPV code
- 85311100 - Welfare services for the elderly
two.1.3) Type of contract
Services
two.1.4) Short description
The Supply of a Response Service to Telecare Service Users.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,374,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH - East of England
two.2.4) Description of the procurement
Provision of a Hertfordshire county-wide Response Service for monitored service users on the Hertfordshire Tele-healthcare service within the entirety of Hertfordshire.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- No tenders or no suitable tenders/requests to participate in response to open procedure
- Extreme urgency brought about by events unforeseeable for the contracting authority
Explanation:
For unforeseeable events and for reasons of extreme urgency:
An open tender procurement was carried out in October 2022, however this was unsuccessful, with no acceptable bids received. The option of running a second procurement exercise was discounted due to time constraints. The reason for the extreme urgency was due to a contract start date of January 2023 being required in order to ensure sufficient mobilisation time before the existing contract expired on 31/03/2023. In addition, the likelihood of a second procurement exercise resulting in a positive outcome was low given the limited interest in the original tender.
Negotiations were undertaken with 3 existing providers. 2 suppliers either failed to produce a service delivery option within the budget envelope, or failed to engage with the process to the degree necessary to demonstrate Best Value for Money. Only one existing provider offered to perform the service within the Budget Envelope and at the Quality Level required.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
15 May 2023
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
British Red Cross
44 Moorfields
London
EC2Y 9AL
Country
United Kingdom
NUTS code
- UKH - East of England
Charity Commission (England and Wales)
220949
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Initial estimated total value of the contract/lot/concession: £2,374,000
Total value of the contract/lot/concession: £2,374,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
North Hertfordshire District Council
Council Offices, Gernon Road
Letchworth Garden City
SG6JF
Telephone
+44 1462474000
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
Centre for effective dispute resolution
100 St Pauls' Churchyard
London
EC4M8BU
Telephone
+44 2075366000
Country
United Kingdom