Section one: Contracting authority/entity
one.1) Name and addresses
NHS Shared Business Services
Halyard Court, 31 Broadway, The Quays
Salford
M50 2UW
Contact
Aidan Woodward
Telephone
+44 7395253735
Country
United Kingdom
NUTS code
UK - United Kingdom
National registration number
05280446
Internet address(es)
Main address
Buyer's address
https://nhssbs.eu-supply.com/ctm/Company/CompanyInformation/Index/39
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Patient/Citizen Communications & Engagement Solutions
Reference number
CARAS
two.1.2) Main CPV code
- 64000000 - Postal and telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with citizens as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies.
It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-012974
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Place of text to be modified
Date: 09/07/2021
Instead of
Date
9 July 2021
Local time
12:00pm
Read
Date
16 July 2021
Local time
12:00pm
Section number
IV.2.7
Place of text to be modified
Date: 09/07/2021
Instead of
Date
9 July 2021
Local time
12:00pm
Read
Date
16 July 2021
Local time
12:00pm