Scope
Reference
CM3419
Description
This Preliminary Market Engagement (UK2) notice is being issued to inform the market that Yorkshire Water Services Limited is undertaking early engagement with suppliers to support the development of the sourcing strategy for a Customer Insights Framework.
The purpose of this engagement is to better understand current market capability, innovation, delivery models, commercial approaches, and best practice in the provision of customer insights services and solutions. This may include, but is not limited to, data analytics, research methodologies, insight generation, technology platforms, and associated advisory services.
The information gathered through this engagement will help shape the proposed scope, structure, lotting strategy (if applicable), commercial model, and procurement approach. It will also inform decisions regarding contract duration, evaluation criteria, and potential routes to market.
This exercise is for information-gathering purposes only and does not constitute a call for competition. Participation in this engagement will not provide any advantage or disadvantage in any subsequent procurement process.
Suppliers interested in contributing to this market engagement are invited to express their interest in accordance with the instructions set out in this notice.
Commercial tool
Establishes a framework
Total value (estimated)
- £3,000,000 excluding VAT
- £3,000,000 including VAT
Contract dates (estimated)
- 3 August 2026 to 2 August 2028
- Possible extension to 2 August 2030
- 4 years
Main procurement category
Services
CPV classifications
- 79310000 - Market research services
- 79320000 - Public-opinion polling services
- 79330000 - Statistical services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
16 March 2026
Engagement process description
Suppliers are invited to express interest via email to with brief details of their service offering. Further engagement (e.g., RFI or supplier calls) may follow.
There are no specific conditions for participation in this market engagement. Participation is voluntary and non-binding
Procedure
Special regime
Utilities
Contracting authority
YORKSHIRE WATER SERVICES LIMITED
- Companies House: 02366682
- Public Procurement Organisation Number: PXGT-3622-WXBQ
Western House
Bradford
BD6 2SZ
United Kingdom
Region: UKE41 - Bradford
Organisation type: Private utility