Scope
Description
maintenance and servicing of renewable equipment including; heat pumps, solar, PV, MVHR.
Contract 1
Supplier
Contract value
- £645,900 excluding VAT
- £775,080 including VAT
Below the relevant threshold
Date signed
18 September 2025
Contract dates
- 1 October 2025 to 18 September 2029
- Possible extension to 18 September 2031
- 5 years, 11 months, 18 days
Description of possible extension:
option for 2 year extension.
Main procurement category
Works
CPV classifications
- 45331100 - Central-heating installation work
- 50720000 - Repair and maintenance services of central heating
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Customer satisfaction with last completed repair - Hastoe | 1 months |
| Number of repairs passing inspection criteria: Hastoe Inspections | 1 months |
| Overdue Servicing | 1 months |
| Completion of Works Orders within Priority Time | 1 months |
| Completion of Void Orders within timescale set | 1 months |
| Number of accidents reported on Hastoe property | 1 months |
| Number of overdue orders | 1 months |
Signed contract documents
Hastoe_Custom_Heat_Measured_Term_Contract_2016_Edition.pdf
only able to attach one document, signed pages on separate cover.
scan_amcculloch_2025-09-08-15-43-08.pdf
scan_amcculloch_2025-09-08-15-43-29.pdf
scan_amcculloch_2025-09-08-15-43-58.pdf
scan_amcculloch_2025-09-08-15-44-29.pdf
Procedure
Procedure type
Below threshold - limited competition
Supplier
Custom Heat Ltd
9 Somers Road
Rugby
CV22 7DB
United Kingdom
Email: office@customheat.co.uk
Region: UKG13 - Warwickshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Hastoe Housing Association Limited
- Mutuals Public Register: ip6243r
- Public Procurement Organisation Number: PXGT-2943-TQCV
Marina House
Kingston upon Thames
KT1 4BH
United Kingdom
Email: procurement@hastoe.com
Region: UKI75 - Hounslow and Richmond upon Thames
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)