Scope
Description
Westminster City Council requires a high-quality personalised Care and Support Service at Carlton Dene Extra Care Housing; Carlton Dene is a new development, which will be ready for handover in March 2026 so that the new service can be delivered from April 2026.
The Carlton Dene building supports a variety of care and wellbeing services, including:
• 65 Extra Care Housing Units
• Resident Lounge
• Staff Areas
• Cafe Space (on-site but not part of the Contract)
• Hairdressers and Therapy Space (on-site but not part of the Contract)
The Authority owns the building, and the Residents will be tenants of Westminster City Council.
Extra Care Housing offers self-contained, fully accessible properties with private front doors, bathrooms, kitchens, living areas, and storage space. Residents have legal rights to occupy underpinned by housing law, and the freedom to personalise their homes to suit their preferences. At Carlton Dene it is anticipated in the region of 985 personalised care hours with additional universal core hours for engagement, management, night support and oversight.
A dedicated CQC Registered Manager is required to assist with care matters and co-ordinate support services. Staff will be available on-site 24/7.
Carlton Dene will support the delivery of key Adult Social Care (ASC) principles: Personalisation; Prevention; Innovation; Integration and Local, by offering personalised care, giving residents choice and control over their support. The Service prevents isolation and promotes well-being by helping people stay independent in their community. Through innovation, the Service enhances digital inclusion and uses technology to support health and social needs. Integration with housing, the NHS, and social care ensures joined-up services, while a local approach allows residents to remain in the borough, creating employment and volunteering opportunities.
Contract 1
Supplier
Contract value
- £17,385,291.54 excluding VAT
- £20,862,349.85 including VAT
Above the relevant threshold
Award decision date
16 February 2026
Date assessment summaries were sent to tenderers
16 February 2026
Standstill period
- End: 25 February 2026
- 8 working days
Earliest date the contract will be signed
16 March 2026
Contract dates (estimated)
- 1 May 2026 to 30 April 2033
- Possible extension to 30 April 2036
- 10 years
Description of possible extension:
The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years.
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Information about tenders
- 10 tenders received
- 10 tenders assessed in the final stage:
- 6 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 9 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Procedure
Procedure type
Open procedure
Special regime
Light touch
Suppliers
Care Sante London Limited
- Public Procurement Organisation Number: PNWW-3834-QRPV
Unit 7, The Village, Maisies Way,
Alfreton
De55 2DS
United Kingdom
Region: UKF12 - East Derbyshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Care-Away Limited
- Public Procurement Organisation Number: PRVJ-2236-DLMY
1a Claughton Road
London
E13 9PN
United Kingdom
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Chosen Care Group Ltd
- Public Procurement Organisation Number: PQYJ-8586-MYLL
Cranbrook House, 61 Cranbrook Road
Ilford
IG1 4PG
United Kingdom
Email: bala@chosencaregroup.com
Region: UKI53 - Redbridge and Waltham Forest
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Eleanor Nursing and Social Care Ltd
- Public Procurement Organisation Number: PRPZ-3127-HLXY
15-17 London Road
Bromley
BR1 1DE
United Kingdom
Region: UKI61 - Bromley
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Hales Group Ltd
- Public Procurement Organisation Number: PYDT-3863-XXJM
10 Flag Business Exchange Vicarage Farm Road
Peterborough
PE1 5TX
United Kingdom
Region: UKH11 - Peterborough
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
London Care Limted
- Public Procurement Organisation Number: PYBH-6981-DNTY
Cardinal House Abbeyfield Court, Abbeyfield Road
Nottingham
NG7 2SZ
United Kingdom
Region: UKF14 - Nottingham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Servesoul Limited
- Public Procurement Organisation Number: PPYL-4991-MGMM
PROCTER HOUSE, AVONDALE SQUARE,
London
SE1 5EZ
United Kingdom
Region: UKI44 - Lewisham and Southwark
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supreme Company and Sons Ltd (Supreme Homecare)
- Public Procurement Organisation Number: PMGH-8857-XHDZ
Unit 2 96 Romford Road,
London
E15 4EQ
United Kingdom
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Thames Homecare Service Ltd
- Public Procurement Organisation Number: PXTQ-7635-HJJT
Third floor, CP House, 97-109 Uxbridge Road
London
W5 5TL
United Kingdom
Region: UKI73 - Ealing
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Westminster Homecare Ltd
- Public Procurement Organisation Number: PBLL-1124-PDZZ
LABS Hawley Lock, 1 Water Lane,
London
NW1 8NZ
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contracting authority
Westminster City Council
- Public Procurement Organisation Number: PJVD-6261-BPPJ
64 Victoria Street
London
SW1E 6QP
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - sub-central government