Scope
Reference
1270
Description
The Contracting Authority has previously procured a Police Records Management System (NicheRMS) licences for its policing operations. NicheRMS provides a fully integrated records management system for the police management of crime incidents, non crime incidents, intelligence, custodial processes, case file preparation and property, including tasking and workflow functionality.
The Contracting Authority has renewed its NicheRMS Support and Maintenance contract.
Contract 1. NicheRMS Support and Maintenance
Supplier
Contract value
- £2,908,774 including VAT
Above the relevant threshold
Date signed
11 February 2026
Contract dates
- 24 February 2026 to 23 February 2031
- 5 years
Main procurement category
Services
CPV classifications
- 72261000 - Software support services
- 72267000 - Software maintenance and repair services
Contract locations
- UKK - South West (England)
Justification for not setting key performance indicators
Whilst the contract value is above the relevant threshold, it is not more than £5 million including VAT. Contract performance is measured against standard SLAs.
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - intellectual property or exclusive rights
Niche Technology UK as the Software Developer owns the intellectual property rights to NicheRMS. A direct award is therefore being applied under the Procurement Act 2023 Schedule 5, para 5
Supplier
NICHE TECHNOLOGY UK LIMITED
- Companies House: 05122974
Azets, Wynyard Park House Wynyard Avenue
Stockton-On-Tees
TS22 5TB
United Kingdom
Email: proposals@nicherms.com
Region: UKC11 - Hartlepool and Stockton-on-Tees
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. NicheRMS Support and Maintenance
Contracting authority
The Police and Crime Commissioner for Avon & Somerse
- Public Procurement Organisation Number: PCBG-5572-BPZL
Valley Road
Portishead
BS20 8JJ
United Kingdom
Region: UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
Organisation type: Public authority - sub-central government