Section one: Contracting authority
one.1) Name and addresses
Believe Housing Ltd
Spectrum 4, Spectrum Business Park
Seaham
SR7 7TT
christopher.jones@believehousing.co.uk
Country
United Kingdom
NUTS code
UKC14 - Durham CC
Internet address(es)
Main address
https://www.believehousing.co.uk/
Buyer's address
https://in-tendhost.co.uk/believehousing/aspx/Home
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/believehousing/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/believehousing/aspx/Home
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://in-tendhost.co.uk/believehousing/aspx/Home
one.4) Type of the contracting authority
Other type
Social Housing
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution
Reference number
believe-2023 269
two.1.2) Main CPV code
- 50334100 - Repair and maintenance services of line telephony equipment
two.1.3) Type of contract
Services
two.1.4) Short description
Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 64214200 - Telephone switchboard services
- 50334100 - Repair and maintenance services of line telephony equipment
two.2.3) Place of performance
NUTS codes
- UKC14 - Durham CC
two.2.4) Description of the procurement
Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 January 2025
End date
31 December 2028
This contract is subject to renewal
Yes
Description of renewals
Option to extend for up to 2 years on 1 occasion
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
22 June 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
22 June 2023
Local time
12:00pm
Place
Opening of tender will be via electronic means
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Believe Housing Ltd
Coast House, Spectrum 4, Spectrum Business Park
Seaham
SR7 7TT
Country
United Kingdom