Section one: Contracting authority
one.1) Name and addresses
Cheshire East Borough Council
Westfields, Middlewich Road
Sandbach
CW11 1HZ
Contact
Ms Tracy Roberts
tracy.roberts@cheshireeast.gov.uk
Telephone
+44 1270686973
Country
United Kingdom
Region code
UKD62 - Cheshire East
Internet address(es)
Main address
http://www.cheshireeast.gov.uk/
Buyer's address
http://www.cheshireeast.gov.uk/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Universal Information and Advice Service
Reference number
DN685505
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
The Provider will offer a free to access, financially related, Universal Information and Advice
service that is available to all residents of Cheshire East. The service will be accessible
through a number of channels including face to face, telephone, email and online. As
residents are regularly presenting with complex needs that cover multiple issues, there will
be a clear single pathway to access the service to ensure that residents needs are assessed
appropriately.
Following initial contact, the Provider will assess the resident’s issue(s) and if the issue is
straightforward and can be dealt with during the initial contact they should do so, if not they
will then offer further appointments to provide more time to resolve the resident’s issue(s).
Referrals received from referring partners will need to be triaged and prioritised to support
those in greatest need first.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,635,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD62 - Cheshire East
two.2.4) Description of the procurement
The Provider will offer a free to access, financially related, Universal Information and Advice
service that is available to all residents of Cheshire East. The service will be accessible
through a number of channels including face to face, telephone, email and online. As
residents are regularly presenting with complex needs that cover multiple issues, there will
be a clear single pathway to access the service to ensure that residents needs are assessed
appropriately.
Following initial contact, the Provider will assess the resident’s issue(s) and if the issue is
straightforward and can be dealt with during the initial contact they should do so, if not they
will then offer further appointments to provide more time to resolve the resident’s issue(s).
Referrals received from referring partners will need to be triaged and prioritised to support
those in greatest need first.
The universal information and advice service will:
“Provide timely, impartial and high quality support to residents in Cheshire East that require
independent, financially related advice and information.”
Overall aims and purpose of the service
• Cheshire East Council is committed to building financial resilience and inclusion by
supporting some of the most vulnerable residents in the borough, and the wider challenges
that they may be encountering.
• The Provider will provide a financially related Universal Information and Advice service to all
residents of Cheshire East. The service will be accessible via a single point of access to
ensure residents needs are assessed appropriately.
The information and advice service should be:
o free
o independent
o confidential
o impartial
o problem-solving
o accessible through a variety of channels including face to face, telephone and online.
• The service will help those accessing the service to clearly understand information, secure
their rights and support them to make informed decisions about any financially related issues
that they may have.
• The service must be available and accessible to those in greatest need and appropriate for
people with a physical disability, mental health problems or a learning disability. The service
should prioritise residents with the highest level of needs. This will include residents that
have been referred by the Council’s adult social care team, benefits and housing teams.
• The service should locate its main provision in the two main towns of Crewe and
Macclesfield, with outreach delivery in the eight care community areas and make use of the
Connected Community Social Franchise centres, libraries and relevant partner locations
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
The initial term is 36 months. There are options to extend the contract of 2 x 12 month
periods at the discretion of the Council. Notice of the Council's intention to extend will be
provided in writing as per the terms and conditions
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-031507
Section five. Award of contract
Contract No
C1137
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
20 December 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
CHESHIRE EAST CITIZENS ADVICE BUREAU NORTH
Sunderland House, Sunderland St
Macclesfield
SK11 6JF
Country
United Kingdom
NUTS code
- UKD62 - Cheshire East
The contractor is an SME
No
five.2.3) Name and address of the contractor
CHESHIRE EAST CAB LTD
GROUND FLOOR DELAMERE HOUSE, CHESTER STREET
CREWE
CW1 2BE
Country
United Kingdom
NUTS code
- UKD62 - Cheshire East
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,635,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
LONDON
Country
United Kingdom