Scope
Reference
C9121
Description
Short Description
The Department for Work and Pensions (DWP) intends to procure a Milestone Care Plus support and maintenance package to safeguard and enhance its deployment of Milestone XProtect across the DWP estate. This early notification relates to a potential future competition for a fully compatible support solution enabling software updates, upgrades, technical support and system optimisation.
Description of the Procurement
DWP is responsible for welfare, pensions and child maintenance services delivered to approximately 20 million customers across England, Wales and Scotland, supported by a nationwide estate of 789 properties (as of December 2025).
The Department operates a centralised Security Control Centre (SCC), awarded to Mitie Security Ltd in December 2024, which provides 24/7/365 monitoring of alarms, CCTV feeds and security events across the DWP estate. Milestone XProtect is the Department’s primary video management system.
DWP intends to procure a Milestone Care Plus support and maintenance package to ensure:
Continued compatibility with existing XProtect systems
Access to updates, patches and new features
Improved workflow efficiency and system reliability
Management of cyber security vulnerabilities
Enhanced system monitoring, alarm handling and overall operational performance
The appointed Supplier will be required to transfer all licences to the Department’s SCC Supplier for the duration of the contract.
Scope of Requirements
Software Support & Maintenance
The solution must provide:
Ongoing software/firmware updates and harmonisation
Access to Milestone technical support
System upgrades to improve workflows, alarm management and system health monitoring
Feature enhancements improving usability, security, and operational efficiency
Compatibility
Enhancements must support or be compatible with (not limited to):
XProtect Remote Manager
Milestone SmartClient Player
Briefcam
Evidence Locker
Technical Capabilities
The software must integrate fully with:
Existing Milestone XProtect deployments
Relevant DWP systems and infrastructures
Estimated Volumes
The support package will cover approximately 43,000 devices across the DWP estate (final numbers to be confirmed).
Delivery Location
Digital delivery only.
No geographical constraints apply.
Pricing and Evaluation
Bidders will be required to:
Provide a per‑unit price for the support package
Propose pricing for possible tiers or options
DWP expects to adopt an evaluation model heavily weighted towards price.
Security Requirements
The Supplier may be required to engage with:
DWP Digital, and
DWP Enterprise Security Risk Management (ESRM)
This is to ensure full compliance with DWP governance, assurance and security obligations. ESRM will review and approve the Supplier’s ISQ.
Social Value
Bidders will be required to outline the social value commitments they deliver currently and those they propose to deliver if awarded the contract.
Additional Information
This notice is an early market notification only.
A full tender will be published if and when the Department proceeds with the procurement.
Total value (estimated)
- £4,000,000 excluding VAT
- £4,200,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 11 May 2026 to 30 September 2030
- 4 years, 4 months, 21 days
Options
The right to additional purchases while the contract is valid.
N/A
Main procurement category
Services
CPV classifications
- 72267000 - Software maintenance and repair services
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
14 April 2026
Tender submission deadline
27 April 2026, 12:00pm
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
8 May 2026
Procedure
Procedure type
Open procedure
Reduced tendering period
Yes
Qualifying planned procurement notice - minimum 10 days
Contracting authority
Department for Work & Pensions
- Public Procurement Organisation Number: PJCP-7274-TLRQ
Caxton House, 6-12 Tothill Street, London, SW1H 9NA
London
SW1H 9NA
United Kingdom
Email: cdestates.categoryteam@dwp.gov.uk
Website: https://www.gov.uk/government/organisations/department-for-work-pensions
Region: UKI32 - Westminster
Organisation type: Public authority - central government