Section one: Contracting authority
one.1) Name and addresses
LONDON BOROUGH OF NEWHAM
Building 1000,Dockside Road
LONDON
E162QU
Country
United Kingdom
Region code
UKI41 - Hackney and Newham
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Electronic Call Monitoring and Scheduling Solution
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
This is a market engagement invitation, not an invitation to tender.
The London Borough of Newham would like to share upcoming plans to publish a procurement for Electronic Call Monitoring and Scheduling Solution:
• Newham Council currently has 24 Providers on its independent Living and Support Services (ILSS) Framework, delivering bespoke care and support that maintains and improves wellbeing, independence and resilience appropriate to individual Customer circumstances, prevailing state of health, and personal aspirations - to live a full a life as possible: safe and independent at home.
• The council mandates that providers on its ILSS framework use its procured Electronic Call Monitoring (ECM) system as a core requirement, to ensure the successful delivery and assurance of the service contract. This is used to log calls made in resident's homes and other locations in the community. It is used by the Council to review Providers' performance under the contract, match commissioned care hours to the actual hours delivered, and to generate automatic invoices for Providers in Finance Manager.
• Newham Council are seeking to procure an ECM system that includes the following components:
o Electronic Medications Administrations Record System
o Electronic Call Logging
o Family and Friends Portal
o Invoicing and Payment
o Reporting
It would also be beneficial but not essential if your solution can also provide one or both of these elements:
o Scheduling
o Care planning
We would like to hear from potential providers interested in delivering these services, to inform the planning of our procurement process.
Market Engagement Details
If you feel that your organisation has the ability and experience to help us deliver some, or all of the above objectives then please complete the attached provider questionnaire and return to Abi.Ogundipe@newham.gov.uk by 30th May 2023.
To access the Market Testing form please go to the Contracts Finder notice via the link here and access the attachment:
https://www.contractsfinder.service.gov.uk/Notice/9bc5436c-6d5a-4a14-a2dd-6bd50e64a42e
Relevant providers will then be invited to attend a Market Engagement event being held on the 29th of June 2023.
Please note that it is not a mandatory requirement to attend the market engagement event, you will still be able to submit a bid when the tender is published. Likewise, if you have already participated in a similar market engagement session then there is no obligation for you to express an interest in the events.
It is anticipated that the tender will be published in a few months' time via oracle Fusion. A contract notice will be published in due course.
The tendering exercise will be undertaken using the electronic tendering system 'Oracle Fusion' to participate please ensure that your company has registered on Oracle Fusion via the link below.
https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI4 - Inner London – East
two.2.4) Description of the procurement
This is a market engagement invitation, not an invitation to tender.
The London Borough of Newham would like to share upcoming plans to publish a procurement for Electronic Call Monitoring and Scheduling Solution:
• Newham Council currently has 24 Providers on its independent Living and Support Services (ILSS) Framework, delivering bespoke care and support that maintains and improves wellbeing, independence and resilience appropriate to individual Customer circumstances, prevailing state of health, and personal aspirations - to live a full a life as possible: safe and independent at home.
• The council mandates that providers on its ILSS framework use its procured Electronic Call Monitoring (ECM) system as a core requirement, to ensure the successful delivery and assurance of the service contract. This is used to log calls made in resident's homes and other locations in the community. It is used by the Council to review Providers' performance under the contract, match commissioned care hours to the actual hours delivered, and to generate automatic invoices for Providers in Finance Manager.
• Newham Council are seeking to procure an ECM system that includes the following components:
o Electronic Medications Administrations Record System
o Electronic Call Logging
o Family and Friends Portal
o Invoicing and Payment
o Reporting
It would also be beneficial but not essential if your solution can also provide one or both of these elements:
o Scheduling
o Care planning
We would like to hear from potential providers interested in delivering these services, to inform the planning of our procurement process.
Market Engagement Details
If you feel that your organisation has the ability and experience to help us deliver some, or all of the above objectives then please complete the attached provider questionnaire and return to Abi.Ogundipe@newham.gov.uk by 30th May 2023.
To access the Market Testing form please go to the Contracts Finder notice via the link here and access the attachment:
https://www.contractsfinder.service.gov.uk/Notice/9bc5436c-6d5a-4a14-a2dd-6bd50e64a42e
Relevant providers will then be invited to attend a Market Engagement event being held on the 29th of June 2023.
Please note that it is not a mandatory requirement to attend the market engagement event, you will still be able to submit a bid when the tender is published. Likewise, if you have already participated in a similar market engagement session then there is no obligation for you to express an interest in the events.
It is anticipated that the tender will be published in a few months' time via oracle Fusion. A contract notice will be published in due course.
The tendering exercise will be undertaken using the electronic tendering system 'Oracle Fusion' to participate please ensure that your company has registered on Oracle Fusion via the link below.
https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195
two.3) Estimated date of publication of contract notice
20 July 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
To access the Market Testing form please go to the Contracts Finder notice via the link here and access the attachment:
https://www.contractsfinder.service.gov.uk/Notice/9bc5436c-6d5a-4a14-a2dd-6bd50e64a42e