Section one: Contracting authority
one.1) Name and addresses
Liverpool John Moores University
Exchange Station
Liverpool
L22QP
PurchaseOrderQueries@ljmu.ac.uk
Country
United Kingdom
Region code
UKD72 - Liverpool
UK Register of Learning Providers (UKPRN number)
10003957
Internet address(es)
Main address
one.4) Type of the contracting authority
Other type
Higher Education
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contract for Enterprise Service Management System
Reference number
LJMU 2411-1
two.1.2) Main CPV code
- 48451000 - Enterprise resource planning software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
We have now awarded this requirement:
The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £767,990
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
This has now been awarded
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
We are able to extend for a period of 12 months as per the tender pack and contract notice
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-029833
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 March 2025
five.2.2) Information about tenders
Number of tenders received: 15
Number of tenders received from SMEs: 9
Number of tenders received by electronic means: 15
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Halo Service Solutions Ltd
Falkirk
Country
United Kingdom
NUTS code
- UKM - Scotland
Companies House
SC216980
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £767,990
Total value of the contract/lot: £767,990
Section six. Complementary information
six.3) Additional information
This is an award notice
six.4) Procedures for review
six.4.1) Review body
LJMU Legal Services
Liverpool
Country
United Kingdom